Junior Operations Specialist (Application support)

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
from 1200€*

Information about the position

Job description, responsibilities and duties

Are you support orientated with analytical skills, willing to go the extra mile to help your colleagues? Are you looking forward to working in young and growing application support team? Self-driven and ready to take on ownership and responsibility? Continue reading...

In the ING Business Shared Services Bratislava (ING GSO) we are looking for an application support specialist who provides functional and technical support to ING internal end users for the applications used world-wide as the backbone system of the bank or just emerged with a great potential for growth spread across multiple business units throughout the organization. The support activities requires in-depth knowledge of the tooling in combination with high level of business and policies. You will work closely with 10 Agile Scrum teams, including Product Owners, Business Analysts and Testers. Besides the support you will do information management that includes communication towards end user through different channel and knowledge base to make sure the users are aware of changes and other important information.

If you like working in a dynamic and often fast paced environment with the possibility to learn new things on a daily basis then apply now.

Job description, responsibilities and duties:
• Provide 1st line functional and technical application support to end users world-wide through client friendly and timely incident resolution
• Have the required analytical skills to perform the initial bug analysis which can be used by support other teams
• Assign incidents to the appropriate resolution group if more expertise or rights are required and monitor the progress of incidents
• Identify and drive efficiency in the application support and information management processes and identify process improvements on an ongoing basis

Employee perks, benefits

Employee perks, benefits:
• Working for international and stable financial institution
• Opportunity for self-development and for getting valuable experience from fast changing environment

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Cafeteria benefit
• Sick days
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Information about the selection process

Please, send us your CV and cover letter in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Personality requirements and skills

Personality requirements and skills
Who are you?
• Service oriented, customer focused and always willing to help
• Have excellent interpersonal and communication skills along with effective writing skills in English - Advances level (C1)
•You are able to prioritize tasks
•You are organized with attention to detail
•You are a TEAM Player
•Respect processes but remain adaptable through change
•You are proficient in MS-Excel, MS-Word
•You are coachable, open to feedback and dedicated to constant self-improvement

Knowledge and experience:
• Fluent command of the English language, both written and verbal (C1)
• Affinity with IT and business processes
• Working experience with Sales force or other CRM applications is an advantage
• at least 1 year working experience is must, working experience from service related industry / helpdesk is an advantage


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 3463042   Dátum zverejnenia: 2.10.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1200€*