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Team Leader Know Your Customer
Place of work
Bratislava
Contract type
full-time
Wage (gross)
from 2000€*
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
About the position
Job description, responsibilities and duties
ING is looking for a Know Your Customer Leader within Regulatory Operations Bratislava to support our Wholesale bank businesses.
ING is looking for a Team Leader with experience in operational management and/or working in a shared service environment. Numbers are your best friend and you have a fact-based approach. You dare question the status quo, have a change mind-set and an eye for improvements. You’ll manage a Customer Loyalty Team (CLT) of approximately 10 Analysts, who ensure that ING offers services and products to ethical companies only. On top of that you are a role model, showing ING’s Orange Code values, and you engage the team to be successful. Something for you?
You:
Your team:
Thanks to you and your team ING knows it customer: knows how risky every customer is, how often the customer has to be reviewed and how far the research should go.
ING is looking for a Team Leader with experience in operational management and/or working in a shared service environment. Numbers are your best friend and you have a fact-based approach. You dare question the status quo, have a change mind-set and an eye for improvements. You’ll manage a Customer Loyalty Team (CLT) of approximately 10 Analysts, who ensure that ING offers services and products to ethical companies only. On top of that you are a role model, showing ING’s Orange Code values, and you engage the team to be successful. Something for you?
You:
- are responsible for the timely and accurate completion of Customer Due Diligence (CDD) files in the assigned portfolio, including customer on-boarding, renewals and event-driven reviews of customer files following business priorities
- are responsible for leading your customer loyalty team (CLT) in the transformation to a self-steering organization, by leading by example, inspiring and encouraging team members in a new way of working and giving them autonomy and responsibility
- are responsible for overseeing the work of the CLT, supporting the team in taking ownership of their planning and effectively balance their own workload
- together with the team align and interact with the business and other stakeholders on workload, prioritization and escalating to the Super Circle Lead in case of issues
- enhance the operational maturity and mind-set of your CLT and you support the team to propel their actions towards continuous improvement and learning organization
- are responsible for supporting the CLT in taking ownership of their own development and for fostering team collaboration
Your team:
- is the first line of defence against money laundering and terrorist financing
- supports the Wholesale Banking to comply with the requirements of relevant legislation and regulation
- performs non-financial risk assessment of Wholesale Banking customers
- identifies the types of business relations and activities that a customer is likely to engage in
- determines whether these relations and activities could be suspicious and expose the bank to potential financial loss or reputational risk
Thanks to you and your team ING knows it customer: knows how risky every customer is, how often the customer has to be reviewed and how far the research should go.
Employee perks, benefits
Financial contributions:
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other
Information about the selection process
Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
banking, business administration
Language skills
English - Advanced (C1)
Number of years of experience
3
Personality requirements and skills
For people with strong leadership skills, a risk appetite and an operational management background. You have a nose for the legitimacy of a customer relation, an eye for process improvement and base your decisions on facts and figures.
Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!
- Your university degree or specialization supports your focus on operational excellence and displays your talents for facts and figures
- Your management experience in diverse environments enables you to make swift decisions
- You have strong analytic and problem-solving skills, and preferably you have experience in operational excellence (e.g. Lean Six Sigma)
- It is a plus if you have working knowledge of international banking business and products and experience with regulators
- You are inspiring and a team builder displaying cultural sensitivity in coordinating interactions between different business units and teams.
- You empower people through leadership, coaching skills and by acting as a role model
- You have a proven ability to set team direction
- You support ING in building expertise in the field of know your customer
- You communicate well and focus on what is best for the customer. You express yourself fluently in English (C1) and you can deal with work pressure
- You (optionally) have knowledge of FEC / AML policies
Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Information about the selection process
Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Advertiser
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
1000 and more employees
Contact
ID: 3343388
Dátum zverejnenia: 12.7.2019
2019-07-12
lokalita: Bratislava Pozícia: Risk Manager, Team leader Spoločnosť: ING Hubs Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: from 2000€*