Team Leader Know Your Customer

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

ING is looking for a Know Your Customer Leader within Regulatory Operations Bratislava to support our Wholesale bank businesses.

ING is looking for a Team Leader with experience in operational management and/or working in a shared service environment. Numbers are your best friend and you have a fact-based approach. You dare question the status quo, have a change mind-set and an eye for improvements. You’ll manage a Customer Loyalty Team (CLT) of approximately 10 Analysts, who ensure that ING offers services and products to ethical companies only. On top of that you are a role model, showing ING’s Orange Code values, and you engage the team to be successful. Something for you?

• are responsible for the timely and accurate completion of Customer Due Diligence (CDD) files in the assigned portfolio, including customer on-boarding, renewals and event-driven reviews of customer files following business priorities
• are responsible for leading your customer loyalty team (CLT) in the transformation to a self-steering organization, by leading by example, inspiring and encouraging team members in a new way of working and giving them autonomy and responsibility
• are responsible for overseeing the work of the CLT, supporting the team in taking ownership of their planning and effectively balance their own workload
• together with the team align and interact with the business and other stakeholders on workload, prioritization and escalating to the Super Circle Lead in case of issues
• enhance the operational maturity and mind-set of your CLT and you support the team to propel their actions towards continuous improvement and learning organization
• are responsible for supporting the CLT in taking ownership of their own development and for fostering team collaboration

Your team:
• is the first line of defence against money laundering and terrorist financing
• supports the Wholesale Banking to comply with the requirements of relevant legislation and regulation
• performs non-financial risk assessment of Wholesale Banking customers
• identifies the types of business relations and activities that a customer is likely to engage in
• determines whether these relations and activities could be suspicious and expose the bank to potential financial loss or reputational risk

Thanks to you and your team ING knows it customer: knows how risky every customer is, how often the customer has to be reviewed and how far the research should go.

Basic wage component (gross) and other rewards

from 2000€*

Employee perks, benefits

Financial contributions:
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, business administration

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

For people with strong leadership skills, a risk appetite and an operational management background. You have a nose for the legitimacy of a customer relation, an eye for process improvement and base your decisions on facts and figures.

• Your university degree or specialization supports your focus on operational excellence and displays your talents for facts and figures
• Your management experience in diverse environments enables you to make swift decisions
• You have strong analytic and problem-solving skills, and preferably you have experience in operational excellence (e.g. Lean Six Sigma)
• It is a plus if you have working knowledge of international banking business and products and experience with regulators
• You are inspiring and a team builder displaying cultural sensitivity in coordinating interactions between different business units and teams.
• You empower people through leadership, coaching skills and by acting as a role model
• You have a proven ability to set team direction
• You support ING in building expertise in the field of know your customer
• You communicate well and focus on what is best for the customer. You express yourself fluently in English (C1) and you can deal with work pressure
• You (optionally) have knowledge of FEC / AML policies

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3343388   Dátum zverejnenia: 12.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 2000€*