Team Leader Know Your Customer

ING is looking for a Know Your Customer Leader within Regulatory Operations Bratislava to support our Wholesale bank businesses.

ING is looking for a Team Leader with experience in operational management and/or working in a shared service environment. Numbers are your best friend and you have a fact-based approach. You dare question the status quo, have a change mind-set and an eye for improvements. You’ll manage a Customer Loyalty Team (CLT) of approximately 10 Analysts, who ensure that ING offers services and products to ethical companies only. On top of that you are a role model, showing ING’s Orange Code values, and you engage the team to be successful. Something for you?

You:

• are responsible for the timely and accurate completion of Customer Due Diligence (CDD) files in the assigned portfolio, including customer on-boarding, renewals and event-driven reviews of customer files following business priorities
• are responsible for leading your customer loyalty team (CLT) in the transformation to a self-steering organization, by leading by example, inspiring and encouraging team members in a new way of working and giving them autonomy and responsibility
• are responsible for overseeing the work of the CLT, supporting the team in taking ownership of their planning and effectively balance their own workload
• together with the team align and interact with the business and other stakeholders on workload, prioritization and escalating to the Super Circle Lead in case of issues
• enhance the operational maturity and mind-set of your CLT and you support the team to propel their actions towards continuous improvement and learning organization
• are responsible for supporting the CLT in taking ownership of their own development and for fostering team collaboration

Your team:

• is the first line of defence against money laundering and terrorist financing
• supports the Wholesale Banking to comply with the requirements of relevant legislation and regulation
• performs non-financial risk assessment of Wholesale Banking customers
• identifies the types of business relations and activities that a customer is likely to engage in
• determines whether these relations and activities could be suspicious and expose the bank to potential financial loss or reputational risk

Thanks to you and your team ING knows it customer: knows how risky every customer is, how often the customer has to be reviewed and how far the research should go.

Financial contributions:
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.