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Customer Activity Monitoring Quality Assurance - Subject Matter Expert

Place of work
Plynárenská 7/B, Bratislava
Contract type
Start date
Salary offered (gross)
to be discussed

Information about the position

Job description, responsibilities and duties

When it comes to Financial Economic Crime (FEC) ING does not underestimate the importance of having solid procedures with regards to Know Your Customer (KYC). The indication of activities related to FEC risk, such as money laundering or terrorist financing must be as much as possible detected and prevented. ING does not want to provide service to customers that use the banking systems for these purposes and therefore used a risk-based approach to identify and investigate potentially suspicious transaction patterns. Post transaction monitoring is used to filter out transaction (patterns) for suspicious behaviour.
Our team is growing and we are currently looking for professionals with great motivation to be part of it.

Your job role will be:

• Perform Quality assurance (QA) role prior to submission to MLRO (4-eyes)
• Align with local MLROs with regard to ongoing alert and/or investigations
• Primary contact in Bratislava for the Center of Excellence (CoE)
• Provide day to day learning
• Perform review of alerts under investigations in ING’s internal system
• Ensure that own continuous training and development is maintained in order to discharge responsibilities
• Maintain the awareness of the ING’s policies and procedures in respect of AML and Sanctions matters so that advice can be provided to staff when required;
• Consult with Legal Affairs and Compliance on complex cases
• Works closely with the sales force, mid-office, various risk parties and official investigative bodies outside of ING

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team
• Challenging work in the team that perform investigations in regards to Money Laundering (ML) and Terrorist Financing (TF)
• Opportunities for self-development
• Other financial / non-financial benefits

Information about the selection process

Please, send us your CV in English language via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, business administration

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

• At least 3 to 5 years previous experience in handling investigations in Money Laundering (ML) and Terrorist Financing (TF)
• ACAMS certification is a pro
• Good understanding of financial crime threats and typologies; modus operandi
• Understands EU Money Laundering Directive requirements
• Strong analytical skills with the ability to make informed risk based decisions
• Good interpersonal skills, with attention to detail
• Strong communicative skills
• Feeling for customer processes and customer data management
• English ( C1) is a must + has working knowledge of another language is a plus


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 3332883   Dátum zverejnenia: 12.3.2018