IT Helpdesk - Part time job

Place of work
Plynárenská 7/B, Bratislava
Contract type

Information about the position

Job description, responsibilities and duties

This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are looking for someone who is a good fit with our existing Helpdesk group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.

First Line Support/Service Desk

• Serve as single point of contact for IT related problems of ING employees
• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
• Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
• Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests
• Take care of IT hardware and it lifecycle
• Help with inventory check of IT assets

Employee perks, benefits

• Working for stable international financial institution
• International working environment
• Young and dynamic team

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Position is suitable for students of 2.-3. grades
• Strong interest in IT area
• Microsoft Windows Administration
• Advance knowledge of Microsoft Office products
• Basic knowlegde of computer networks
• Good command of English language (daily usage)
• Basic knowledge of Microsoft Active Directory welcomed


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 3263256   Dátum zverejnenia: 7.12.2017