Junior Work Management Operation Specialist

Place of work Plynárenská 7/B, Bratislava
Contract type full-time
Wage (gross) to be agreed individually

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

We are looking for Junior Work Management Operation Specialist, who will be responsible for support of workforce management tool (EG tool) and it‘s further implementation within internal departments. EG tool helps us get data from different teams regarding their daily activities, tasks and work management. Based on this, we are able to analyze, propose changes and possibilities for better and more effective work.

Your job role will be:

  • Define and maintain the global setup of the static data in the tool
  • Support further roll-outs of EG. Participate in projects and advise the project manager/team on most efficient setup of the tool.
  • Accept, register and resolve service requests and incidents from global users of EG (either direct or channelled by the Operational Management consultants).
  • Report faults/issues/enhancements to EG’s helpdesk and communicate status and progress to the global users.
  • Liaise with GSO IT for all technical support on the application’s infrastructure.
  • Support the OM consultant with the regular audits and best practice reviews to maintain consistency of the setup of the tool.
  • Support and advise on the provision of reports/data to input to Management Information processes and supplement in analysing reports.
  • Support the OM consultant with one-to-one and group training sessions on the usage of the tool.
  • Prepare and execute application and system test related to new modules, upgrades/enhancements/fixes and integrations.
  • Prepare and support in liaison with GSO IT the implementation of new, updated software and integrations.

Employee perks, benefits

• Small team consisting of professionals in the field
• Attractive salary conditions
• Indefinite period employment contract
• International environment of banking shared service center

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

business administration, information systems

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced

Number of years of experience

1

Personality requirements and skills

  • Experience as a System Administrator/Helpdesk support/1st level technical support is a great advantage
  • 1 year of relevant working experience is a must
  • Analytic skills and ability to solve complex problems
  • Experience with IT systems implementation preferably in workforce management area is nice to have
  • English (written and spoken) is a must
  • Ability to work independently with little supervision
  • Strong communication skills
  • Persuasive with details and facts
  • Willingness to travel (occasionally)

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 3220634  Dátum zverejnenia: 21.3.2018  Základná zložka mzdy (brutto) a ďalšie odmeny: to be agreed individually
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