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Inside Business Portal Specialist with Dutch language (reduced working time)

Information about the position

  • Place of work: Plynárenská 7/B, Bratislava
  • Salary offered (gross): subject to agreement
  • Start date: ASAP
  • Contract type: full-time, part-time

Job description, responsibilities and duties

Are you service oriented, willing to go extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? If yes, then continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You will be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You will take the responsibility for solving the clients support questions and by providing effective support for our clients you will play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of a Inside Business Portal Specialist:

• You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritise, advise and resolve technical and functional problems.
• You will help to set-up clients on the new channel and related services, take the responsibility and coordinate the end-to-end administrative process.
• You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to be added to the product).
• You will suggest and propose manual process improvements or elimination of manual process steps.

Other benefits

• Reduced working time means that you will work 6 hours per day
• Working for international and stable financial institution
• Young and dynamic team

Requirements for the employee

Required education

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT or Banking background is welcomed not mandatory

Language skills

English - Advanced (C1) and
Dutch - Advanced (C1)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced

Required experience

1

Personality requirements and skills

• You are fluent in English and Dutch both verbal and written
• You have at least 1 year relevant experience or experience in client service function
• You have excellent client service skills (Patience, Attentiveness, Clear Communication Skills and Ability to Use "Positive Language")
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.
• You have affinity with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets).

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3213388   Dátum zverejnenia: 12.10.2017