Daily Banking Operations Specialist with English and Dutch language

Place of work
Plynárenská, Bratislava
Contract type
full-time
Start date
ASAP
Basic wage component (gross) and other rewards
from 1000€*

Information about the position

Job description, responsibilities and duties

Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels & Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of Daily Banking Operations Specialist:

• You will provide direct support to our corporate clients in banking operational workflow topics
• You will assist clients in detecting technical and functional issues with channel related services and use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
• You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• You will identify and bring forward suggestions for continuous improvement.
• You will be responsible for data investigation and analysis to complete clients requests.
• You will collaborate with other departments (internationally) to solve daily assignments.

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Opportunity to get valuable experience from multitasking and fast changing environment
• Possibilities for further growth (career prospects) in different roles within the team

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Cafeteria benefit
• Sick days
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Banking background is welcomed but not mandatory

Language skills

English - Upper intermediate (B2) and Dutch - Proficiency (C2)

Number of years of experience

2

Personality requirements and skills

• You are proficient in English and Dutch - verbal and written
• You have at least two years of relevant experience
• You have experience in client service function
• You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
• You have banking and payments knowledge
• You have technical PC skills
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to stay calm in difficult situations, for example, when incidents occur.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 3030461   Dátum zverejnenia: 9.11.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1000€*