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Team Leader for Payments Processing Team

Place of work
Plynárenská 7/B, Bratislava
Contract type
full-time
Start date
asap
Salary offered (gross)
to be agreed and considered individually

Information about the position

Job description, responsibilities and duties

Are you looking for a varied and stimulating Team leading role which allows you to see the bank from a different perspective?

We are looking for a Team Leader who will have following responsibilities:
• Manage and lead Manual Payments Processing team (up to 10 people)
• Lead delivery of service in quality in daily operations
• Coaches the team members and is responsible for development of the team
• Monitor SLAs and performance of the team by using means of operational management
• Key driver for optimizing the processes and realization of continuous improvements
• Coordinate team based trainings, personnel forecasting and planning for the team
• Liaise with internal functions within GSO and broader ING with the objective to ensure smooth operations of the department and adherence to required internal controls

Employee perks, benefits

Opportunities:
• Get valuable experience from multitasking and fast changing environment
• Working for international and stable financial institution
• Young and dynamic team that will help you grow

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Bank Operations or Shared service center operations – preferably Payments

Language skills

English - Advanced (C1)

Personality requirements and skills

The candidate should meet the following criteria:

• 3+ years experience in any of the following areas: process management, Operations or Service Delivery
• 1+ years of experience leading the team or direct reports in operations or Service Delivery area/environment
• Leadership skills
• Strong and independent personality
• Well-developed negotiation and communication skills
• Analytical skills and experience of realized improvements
• Open minded, eager for and accepting change
• Pressure resistant with ability to prioritize work and take decisions under pressure

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava

Contact

Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 2963880   Dátum zverejnenia: 13.11.2017