Team Leader for Payments Processing Team

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards

Information about the position

Job description, responsibilities and duties

Are you looking for a varied and stimulating Team leading role which allows you to see the bank from a different perspective?

We are looking for a Team Leader who will have following responsibilities:
• Manage and lead Manual Payments Processing team (up to 10 people)
• Lead delivery of service in quality in daily operations
• Coaches the team members and is responsible for development of the team
• Monitor SLAs and performance of the team by using means of operational management
• Key driver for optimizing the processes and realization of continuous improvements
• Coordinate team based trainings, personnel forecasting and planning for the team
• Liaise with internal functions within GSO and broader ING with the objective to ensure smooth operations of the department and adherence to required internal controls

Employee perks, benefits

• Get valuable experience from multitasking and fast changing environment
• Working for international and stable financial institution
• Young and dynamic team that will help you grow

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some other:
• Cafeteria benefit
• Sick days
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Bank Operations or Shared service center operations – preferably Payments

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

The candidate should meet the following criteria:

• 3+ years experience in any of the following areas: process management, Operations or Service Delivery
• 1+ years of experience leading the team or direct reports in operations or Service Delivery area/environment
• Leadership skills
• Strong and independent personality
• Well-developed negotiation and communication skills
• Analytical skills and experience of realized improvements
• Open minded, eager for and accepting change
• Pressure resistant with ability to prioritize work and take decisions under pressure


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 2963880   Dátum zverejnenia: 7.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   1600