Associate Operations Specialist Specialist Support department
Place of work Bratislava
Contract type full-time
Start date asap
Wage (gross) 1 560 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Information about the position
Job description, responsibilities and duties
Are you data oriented and do you prefer back office type of work? Would you like to be a part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.
Our Specialist Support team is looking for an enthusiastic specialist who will be responsible for all kinds of administration of client information, opening and closing of accounts, data processing, implementation of new channels and conditions in order to provide the best client experience.
What is Specialist Support department responsible for? We are a team supporting customer service account managers and local branches mainly located in Belgium and The Netherlands. We provide a strong support around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs by providing effective support and continuous improvement of our client´s satisfaction.
Tasks and responsibilities of Operations Specialist:
• You will help set-up clients on the new channels and related services and take responsibility for coordination of end-to-end administrative process. • You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email) • You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly. • You will have a chance to suggest and propose process improvements or elimination of manual process steps. • You will collaborate closely with other Channel Support and Static Data Maintenance teams located in GSO Bratislava and colleagues from local branches in English.
Employee perks, benefits
• Challenging back office position within well-established team where you can execute your own ideas for improvements and use your individual know-how • Opportunity to get valuable experience from multitasking and fast changing environment • Working for international and stable financial institution • Young and dynamic team that will help you grow both personally and professionally • Possibilities for further growth (career prospects) in different roles within the team
Financial contributions: • Life events (marriage/partnership, child birth/adoption, work anniversary) • 3rd pillar retirement saving • Life insurance • Salary compensation during illness leave (PN)
Some others: • Cafeteria benefits • Extra holiday days • Fresh fruit at the workplace • Company events, teambuildings • Referral bonus, etc.
Information about the selection process
Please, send us your CV and cover letter in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Finance/Banking background is welcomed but not mandatory
English - Upper intermediate (B2)
Number of years of experience
Personality requirements and skills
• You are fluent in English • You have at least 1 year of relevant experience • Experience in back office administration, master data processing is an advantage • You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result. • You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service. • Experience with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets) is an advantage.
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
ING Business Shared Services B.V. Plynárenská 7/B 821 09 Bratislava http://www.ing.sk