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MasterData Specialist ( English + Czech)

Information about the position

  • Place of work: Plynárenská 7/B, Bratislava
  • Salary offered (gross): subject to agreement
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Are you data orientated and do you prefer more back office position in the 1st banking Shared Service Center in Bratislava? If you are willing to go the extra mile to help your internal global colleagues with data gathering, entry and its processing in order to assure smooth running of the newly established team in GSO Bratislava, this will be the opportunity for you.

Our Channels and Support team is looking for an enthusiastic specialist to be responsible for all kinds of administration of client information, opening of accounts, data processing regarding implementation of new channels towards providing the best global customer service.

What is Channels & Support department responsible for?
1st line support to our clients on a new, cross-product Commercial Banking interactive channel. It is an international team to support our clients worldwide with technical and functional support on this new channel and related products. Our team members take responsibility for solving the clients queries and questions by providing effective support for continuously improving our client satisfaction.

Tasks and responsibilities of MasterData Specialist:

• You will help set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• You maintain contact with internal colleagues and related departments to keep them informed about the progress of their request (predominantly via email)
• You will assist internal colleagues (on a global level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entried and processed correctly.
• You will suggest and propose manual process improvements or elimination of manual process steps.
• You will closely collaborate with Channels and Support Specialist located in GSO Bratislava and colleagues from branches in English

Other benefits

• Challenging back office positoin within newly established team where you can bring your ideas of improvements
• Opportunity to get valuable experience from multitasking and fast changing environment
• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Possibilities for further growth (career prospects) in different roles within the team

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Finance, Banking, Administration

Language skills

English - Upper intermediate (B2) and
Czech - Intermediate (B1)

Required experience


Personality requirements and skills

• You are fluent in English both verbal and written
• You are able to understand and read in Czech
• You have at least 1 year relevant experience
• Experience in back office administration, masterdata processing is an advantage
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You have affinity with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets).


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 2617248   Dátum zverejnenia: 7.11.2016