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Associate Operation Specialist at Investigations department

Information about the position

  • Place of work: Plynárenská 7/B Bratislava
  • Salary offered (gross): by agreement
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Would you like to :

• Be paid for being amazing ?
• Work in an intercultural dynamic environment?
• Use foreign languages in your daily job?

All you need to be is:

• Precise
• Detail oriented
• Analytical
• Flexible
• Communicative
• … sometimes a real detective

All checked?
If so, get ready for an interesting journey!

Payments are what make world go around. It’s an area that touches everyone and all industries – whatever the type of payments. From salt in the old times to digital money nowadays.
Interested to play a role here? Then keep on reading :-)

Our Investigation/Reconciliation team at GSO Bratislava supports several European countries and plays an important role in delivering services to our ING clients. The team is growing and we are currently looking for detail-oriented, eager to learn person to help us support ING clients in activities related to day-to-day payments and investigations.

Your main responsibilities will be:

• Daily handling of investigation cases
• Root cause analyses within Investigations
• Any additional tasks / activities related to payment services department
• Daily payment charges analysis
• Daily end of day checks
• Inventing and implementation of process improvements

Other benefits

• Challenging position within the established team where you can bring your fresh ideas for improvements and innovation
• Opportunity to get valuable experience from fast changing environment
• Working for international and stable financial institution
• Diverse and stable team that will help you grow
• Possibilities for further growth (career prospects) in different roles within the team or organization

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Economic, Banking, Finance

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

Required experience


Personality requirements and skills

Any working experience in banking/ finance/ shared services is considered as an advantage

Personality requirements and skills
• Good analytical skills and detail orientation
• Willingness of fast learning
• Strong team player
• Flexible
• Stress resistance
• Creative & Proactive approach


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

In case of your interest, please, send us your CV in English by e-mail. We will respond only to selected candidates. Thank you.

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava


Contact person: ING Business Shared Services, HR team
E-mail: send CV
ID: 2567197   Dátum zverejnenia: 11.10.2017