Retail Banking Operations Officer with Italian language

Place of work
Contract type
full-time, part-time
Start date
Basic wage component (gross) and other rewards
from 1000€*

Information about the position

Job description, responsibilities and duties

Have you ever thought what is behind the retail banking activities? Do you know how documents and requests submitted to internal systems are processed? If you want to participate in establishment of new department that will be responsible for back office processing of Retail Banking service on a Global scale (assuring the smooth retail banking flow in France and Italy), this is the chance for you.

For ING Global Services and Operations in Bratislava we are opening new vacancies for Banking Operations Officers with Italian language who will collaborate with international departments in Italy.

You are responsible for the execution of activities that are whole or part linked to :

  • accounts closures,
  • mortgages processing
  • controls on cheques and other tasks linked to the cheques handling,
  • domestic and cross-border transfers,
  • events during the customer relation (commercial gestures, garnishments on bank account, successions…),
  • detailed checks of pending tasks before closure,
  • manage escalation process as soon as potential hit or doubt arise.

Main assignments (subject to evolutions) :

  • Read the requests sent by the customers
  • Control the compliance of the requests and attached documents
  • Analyse the bank accounts and identify potential problems on the accounts (suspense items, etc.)
  • Make decisions on the account (accept and handle the request, refuse the request and justify the decision…)
  • Perform all the requested tasks in the different IT applications
  • Control and validate the tasks of other staff members
  • Interact (by email) with other services, located foreign
  • Update numbers/figures of work done

Employee perks, benefits

• Challenging back office administrative position within newly established team where you can bring your ideas of improvements
• Opportunity to get valuable experience from multitasking and fast changing environment
• Working for international and stable financial institution
• Young and dynamic international team that will help you grow
• Possibilities for further growth (career prospects) in different roles within the team

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, administration

Language skills

English - Upper intermediate (B2) and Italian - Elementary (A2)

The position is suitable for a fresh graduate


Personality requirements and skills

  • Knowledge of Italian language : intermediate (reading and writing)
  • Knowledge of English language : upper intermediate (especially reading and writing)
  • Motivation and attitude is more than an experience for us but any experience in Back Office banking sector or on Administrative position is welcomed
  • Sense for detail and responsibility
  • Team player attitude
  • Good knowledge of Office (Word, Excel)
  • Used to work on digitalized files (paperless)


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 2502587   Dátum zverejnenia: 16.4.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1000€*