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Retail Banking Operations Officer with Italian A2 level (suitable also for fresh graduates)

Information about the position

  • Place of work: Plynárenská 7/B, Bratislava
  • Salary offered (gross): to be agreed
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Have you ever thought what is behind the retail banking activities? Do you know how documents and requests submitted to internal systems are processed? If you want to participate in establishment of new department that will be responsible for back office processing of Retail Banking service on a Global scale (assuring the smooth retail banking flow in France and Italy), this is the chance for you.

For ING Global Services and Operations in Bratislava we are opening new vacancies for Banking Operations Officers with Italian language who will collaborate with international departments in Italy.

You are responsible for the execution of activities that are whole or part linked to :

  • accounts closures,
  • controls on cheques and other tasks linked to the cheques handling,
  • domestic and cross-border transfers,
  • events during the customer relation (commercial gestures, garnishments on bank account, successions…),
  • detailed checks of pending tasks before closure,
  • manage escalation process as soon as potential hit or doubt arise.

Main assignments (subject to evolutions) :

  • Read the requests sent by the customers
  • Control the compliance of the requests and attached documents
  • Analyse the bank accounts and identify potential problems on the accounts (suspense items, etc.)
  • Make decisions on the account (accept and handle the request, refuse the request and justify the decision…)
  • Perform all the requested tasks in the different IT applications
  • Control and validate the tasks of other staff members
  • Interact (by email) with other services, located foreign
  • Update numbers/figures of work done

Other benefits

• Challenging back office position within newly established team where you can bring your ideas of improvements
• Opportunity to get valuable experience from multitasking and fast changing environment
• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Possibilities for further growth (career prospects) in different roles within the team

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, retail

Language skills

English - Upper intermediate (B2) and
Italian - Elementary (A2)

Personality requirements and skills

  • Knowledge of Italian language : A2 level (basic reading and writing skills)
  • Knowledge of English language : upper intermediate (ideally with knowledge of banking vocabulary)
  • Experience in Back Office banking sector/Administrative positions/Data processing is welcomed
  • Banking knowledge is welcomed (means of payment and banking accounts)
  • Sense for detail, precision
  • Good knowledge of Office (Word, Excel)
  • Used to work on digitalized files (paperless)


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 2421831   Dátum zverejnenia: 5.10.2017