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Inside Business Portal Specialist with French language

Place of work
Plynárenská 7/B, Bratislava
Contract type
full-time
Start date
ASAP
Salary offered (gross)
subject to agreement

Information about the position

Job description, responsibilities and duties

Are you service oriented, willing to go extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? If yes, then continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You will be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You will take the responsibility for solving the clients support questions and by providing effective support for our clients you will play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of a Inside Business Portal Specialist:

• You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritise, advise and resolve technical and functional problems.
• You will help to set-up clients on the new channel and related services, take the responsibility and coordinate the end-to-end administrative process.
• You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to be added to the product).
• You will suggest and propose manual process improvements or elimination of manual process steps.

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT or Banking background

Language skills

English - Advanced (C1) and
French - Advanced (C1)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced

Number of years of experience

1

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• You are fluent in English and French both verbal and written
• You have at least 1 year relevant experience or experience in client service function
• You have excellent client service skills (Patience, Attentiveness, Clear Communication Skills and Ability to Use "Positive Language")
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.
• You have affinity with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets).

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 2212843   Dátum zverejnenia: 9.10.2017