Customer Due Diligence Officer - Multilingual

Place of work
Plynárenská 7/B, Bratislava
Contract type
Start date
by agreement
Basic wage component (gross) and other rewards
by agreement

Information about the position

Job description, responsibilities and duties

Our team is growing and we are currently looking for following language combination:

• English and Spanish
• English and Hungarian
• English and German
• English and French
• English and Dutch
• English and Italian

Your job role will be:
Help ING know its customers and recognise suspicious activity and Financial and Economic Crime (FEC) - related risks, through various processes within risk control areas.
This specialist analyses and assesses whether it is expedient for ING to enter into or continue a relationship with a specific customer given the legal boundaries and rules stipulated by industry regulators.

Your responsibility will be to fulfil the given Know Your Customer requirements – a process of identifying, verifying and monitoring the customer and its activities. The process contains, but is not limited to:

• Customer Due Diligence (CDD) analysis and risk level determination
• Implementation of a risk based approach to prevent money laundering and terrorist financing
• Establishing the identity of each customer, its business activities, ownership and control structure
• Customer Risk Assessment based on the FEC risks resulting from the relationship with a customer
• The CDD process involves:
 • Clients' information and documentation gathering
 • Client files processing in the internal application
 • Communication with ING Bank branches and Compliance departments

• Other Customer activity monitoring processes:
• Customers screening against sanctioned lists and ultra-high risk countries
• Screening and monitoring of customers and transactions (assessment of unusual behaviour)
• Environmental and social risk review
• Other Know Your Customer requirements

Employee perks, benefits

• Working for international and stable financial institution
• Young and dynamic team
• Challenging work in the team that communicates with ING colleagues worldwide
• Opportunities for self-development
• Other financial / non-financial benefits

Information about the selection process

Please, send us your CV in English language via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Hungarian - Upper intermediate (B2) or German - Upper intermediate (B2) or French - Upper intermediate (B2) or Dutch - Intermediate (B1) or Italian - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

• Good analytical skills
• Fluent in English in combination with Spanish or Italian or Hungarian or German or French language or Dutch.
• Accuracy and eye for detail
• Fast learner
• Flexible
• Good communication skills


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

250-499 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 1683135   Dátum zverejnenia: 20.2.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   by agreement