Client Services Account Manager

Place of work
Pribinova 10, Bratislava
Contract type
Start date
by agreement
Wage (gross)
1 500 EUR/monthBasic salary level is subject to negotiation reflecting individual working experience, and can be changed accordingly

Information about the position

Job description, responsibilities and duties

We are looking for suitable candidate who will perform following tasks and duties:

• Be responsible for day-to-day related administration issues and servicing of local based or subsidiaries of foreign based wholesale banking clients and financial institutions;
• Plays an important role in the overall relationship with our clients as the (Single) point of contact for all non-origination questions and queries of PCM and Trade Finance products;
• Acts as (single) point of contact/entry for incidents and is end-to-end responsible owner to deliver resolution to the client;
• Be in close cooperation with clients´ department and product sales departments to ensure that client satisfaction targets are met;
• Acts as coordinator for clients services´ related operational processes like projects, implementations of solutions, process improvements etc.;
• Participates in the KYC (Know Your Customer) process and cooperates with the respective departments in the on-boarding, maintenance and off-boarding phase;
• Is responsible for correct data entries to the relevant systems;
• Acts as (single) point of contact for requests related to trade finance products (mainly guarantees and Letters of Credit)

Employee perks, benefits

• Possibility for professional growth and getting deep knowledge on various banking products and processes
• Attractive working environment of stable financial institution

Information about the selection process

Please send us your CV in Slovak or English to the email address given below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Personality requirements and skills
• Min. 3 years experience in banking sector or banking services
• Good knowledge of banking products including trade finance
• Good understanding of the market, relevant tax & legal issues, impact of economic and monetary development
• Computer literacy and skills (MS Office)

Personal profile:
• Communicative, customer focused
• Problem analysis and judgment
• Ability to think & act independently
• Responsible, committed
• Team player


Brief description of the company

ING Bank is a division of ING’s corporate branding - it offers banking services to corporates under the name of ING Wholesale Banking.

ING Wholesale Banking in Slovakia provides services to multi-national corporations, large local enterprises, financial institutions, investment companies, subsidiaries or joint ventures of foreign companies and the government sector. We combine local market expertise with the capabilities of a global financial institution and provide our clients with a broad range of products and services.

Number of employees

50-99 employees

Company address

ING Bank N.V., pobočka zahraničnej banky
Pribinova 10
811 09 Bratislava
ID: 3897540  Dátum zverejnenia: 25.3.2020  Základná zložka mzdy (brutto): 1 500 EUR/month