Remote technical support

infrastructurebox s. r. o.

Place of work
Remote work
Contract type
part-time, agreement-based (Temporary jobs), trade licence
Start date
asap
Wage (gross)
800 - 1 000 EUR/month

Information about the position

Job description, responsibilities and duties

We are looking for an experienced candidate who will ongoingly provide remote technical maintenance services and support to users and participate in projects. A proactive and customer-friendly approach to problem solving situations is a must.
User centric goal: satisfaction
Users have to have an almost perfect and efficient working environment. Technical competence and social skills are a simple precondition.
IT-related enquiries in all service aspects (incident and problem reports, technical issues, sometimes lack of skills) have to be solved sustainably. Your work is being supported by an information system and a task management. You are working in a team and involve skills you do not cover yourself seamlessly.
We proactively contact key users (opinion leaders) unaskedly (just in order to show that we actively feel responsible for them) and for their feedback. Their positive value perception regarding our services is everything to us.
infrastructure centric goal: stability, efficiency, security, excellence
Administration of business software in Mac and Windows Environments. Experience with Linux environments is a plus. Workstation operating systems configuration including tools like password managers, etc....
- Basic knowledge of computer networks and protocols (VPN, VoIP, DNS, DHCP,
TCP/IP)
- Manage updates and backups.
- If possible to do this remotely: Installing computer peripherals in accordance with
vendor-supplied installation instructions and perform diagnostic testing.
- Providing remote technical support to end users. Patience, empathy and expertise
required.
- Participating in IT and organization development projects.
As a remote supporter you will
- manage desktops, laptops, optionally also servers remotely
- monitor resources, running applications and services
- customer care via video conference, remote desktop tools, phone, signal chats
- administrate users, groups and their access rights
- maintain commodities like email clients, phone extensions, etc...
- allocate sources of problems, solve yourself or get them solved by other knowhow carriers in our team and network

Employee perks, benefits

* A strong and professional team, where everyone is willing to help
* Informal corporate culture, open door policy
* Access to international projects

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

* ambitious auto-didactic talents without any degree, IT (can also mean: outrageous auto-didactic expert) /// German – Advanced and fluently (C1) as second language would be a BIG plus

Language skills

English - Advanced (C1) and German - Advanced (C1)

Number of years of experience

2

Personality requirements and skills

• Customer orientation
At least 2 years of work experience as IT Help desk, Infrastructure Engineer, IT Administrator or a similar position.
• Good knowledge of Microsoft desktop products
• Good knowledge of PC’s architecture and peripherals
Windows, Mac OS, Android and Mac IOS
• Highest standards of integrity - We require trust and a professional mindset
• Committed to teamwork – This means sharing workload, asking for help when needed, and sharing credit, TALKING to each other, addressing problems openly, contributing strengths and weaknesses transparently
• Ability to independently solve more demanding tasks and projects
• Reliability, good management of time and expectations
• Ability to learn and adapt
• Analytical thinking

Advertiser

Brief description of the company

infrastructurebox.com is a member of digitalimprovement.net, an internationally operating co-operation of outrageous experts in IT, management consulting and strategy consulting. The very best among us get the function title ‘solutionist’.
We are digitizing and optimizing service providing enterprises. We are known for the extra mile and the solving of challenges upon which others have failed before. We have a wholistic approach and therefore do not only suppress symptoms but tend to eliminate sources of pain systematically.
We are leading in service and quality, we love to succeed.
Our clients’ success is our success.

Company address

infrastructurebox s. r. o.
Štefánikova 22
811 04 Bratislava

Contact

Kontaktná osoba: Zuzana Szitasova
E-mail: poslať životopis
ID: 4060525  Dátum zverejnenia: 13.4.2021  Základná zložka mzdy (brutto): 800 EUR/month