Customer Support with Mandarin

Infosys (Czech Republic) Limited s.r.o.

Place of work
Vlněna, Dornych, Brno-střed-Trnitá, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

What will be your scope of work?
- Provide support for one of the globally well-known companies;
- Your “customers” will be employees of our clients;
- Perform remote troubleshooting through diagnostic techniques and pertinent questions;
- Support, guidance, and administration of the diverse technical issues;
- Redirect unresolved issues to the next level of support personnel.

What are our requirements?
- Upper-intermediate (at least B2>) level of English (both spoken and written), our major company language;
- Upper-intermediate (at least B2>) level of Mandarin (both spoken and written);
- Experience in customer support
- Interest in IT
- Willingness to learn and develop
- Good communication and problem-solving skills

How will we appreciate your work?
- Organized training during the first weeks
- Performance bonus
- Meal vouchers
- Multisport card
- Makro card
- Language courses
- 25 days of leave
- Modern offices in the center of Brno, 2nd largest city of the Czech Republic
- Relocation Support (Initial Accommodation for 2 weeks)
- Expat Assistance Services for new joiners

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Chinese - Advanced (C1)


Brief description of the company

Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Number of employees

500-999 employees

Company address

Infosys BPO s.r.o.
Vlněna 1
60200 Brno
Czech Republic


Contact person: Natalie Nepozitkova
E-mail: send CV
ID: 3911645  Dátum zverejnenia: 13.5.2020