Customer Care Coordinator/Logistic - Zástup MD

Position Summary:
Complete Accountability for the timely handling and the communication of all Customer production and service schedules from OEM’s in Inalfa systems, maintaining OEM delivery ratings, ensuring constant communication with the Customer.
Scope:
• Manage OEM customer (VW Group, BMW, Volvo, JLR etc.) schedules for production and service
• Maintain & continually improve customer portal knowledge level; by regularly pursuing training for an accurate understanding of the customer portals.
• Log all issues affecting the customer portals, identify root cause and proactively pursue permanent corrective actions with all personnel involved. Ensure all issues are closed off in a timely manner.
• Ensure EDI requirements are flowing flawlessly to the Enterprise Resource Planning (ERP) system.
• Monitor un-processed plans daily and initiate actions with Engineering Change Managers, Materials Manager, and Production Managers to resolve them. Ensure all timelines are accounted for.
• Maintain and investigate demand (manual and EDI to ensure accurate demand is processed in ERP system to support Master Planning Schedule (MPS) planning
• Ensure Materials Management Operations Guidelines (MMOG) documents are submitted every year on a timely basis to North American OEM’s.
• Follow up to ensure all daily shipments are loaded and shipped in customer allowed window times and that all Customer accumulations are monitored and accurate.
• Coordinate with Business Development to complete Sales Contract Logistics Line Data and activate new sales contract lines.
• Ability to maintain 100% customer ratings for both service and production.
• Communicate regular with customer and with materials planning and production regarding changes
• Performs other tasks related with the position given by the manager in scope with job profile.

• 13th month salary

• III. pension pillar

• Yearly valorization

• Sick day

• Social program (sport's benefits, health weeks, family day, Christmas party, sport' s day etc.)

• "Short Friday"

• Attractive working conditions and a friendly and informal atmosphere

For more information please click here :

https://www.inalfa-praca.sk/benefity/

https://www.facebook.com/Inalfa-Roof-Systems-Slovakia-109442084728940