O2C Specialist (Fluent Czech)

The associate ensures that the daily activities are completed according to the statement of work, procedures, business goals, and/or service levels, as agreed with our clients. Is aware that process activities need to be prioritized and completed based upon the level of urgency, as directed by their Manager or Team Lead. Frequently communicates with all appropriate stakeholders to ensure people are informed of any issues or delays in achieving daily objectives. Makes suggestions to simplify, standardize and improve processes and procedures.

Responsibilities:
- Maintain up-to-date billing system
- Generate and send out invoices
- Carry out billing, collection and reporting activities according to specific deadlines
- Perform reconciliations
- Research and resolve discrepancies
- Maintain invoicing customer files and records
- Follow established procedures for processing invoices
- Investigate and resolve queries
- Process adjustments
- Communicate with customers via phone or email
- Communicate and Support IBM colleagues
- Assist with month-end closing and invoicing days
- Publish reports

Required Technical and Professional Expertise
- Bachelor’s Degree
- Intermediate English
- Fluent Czech
- 1 year of invoicing experience
- Basic knowledge of MS Office
- Basic knowledge of SAP ERP