Field Technical Support Consultant - Graduate

   

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

What you’ll do:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.

What you’ll need:

• Bachelor or Master’s degree completed in the last/in this year (preferably in Engineering/Computer Science/IT)
• Excellent verbal and written communication skills in Slovak and English
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Any Experience with VMware or Linux or Microsoft Server OS usage/troubleshooting/admin is welcome and an advantage
• Customer oriented attitude
• Ability to operate effectively within a virtual (cross-cultural) team

What we’d prefer you bring:

• Experience with case management databases and tools.
• Experience in troubleshooting in a technical environment.
• Good/excellent communication skills in another European language

At HPE, we’re:

• Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For.
• Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022
• Named a Best Place to Work for Disability Inclusion for the sixth year in row
• Named one of the 100 Best Large Workplaces for Millennials in 2021
• Recognized as one of the Best Companies for Multicultural Women by Seramount

Minimum salary – 1 400 EUR/gross/month or more depending on experience and agreement

Ready to take the next step? Open up opportunities with HPE.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.