Business Operations Analyst

This role is part of the Aruba EMEA Supply Chain organisation. Responsible for all order and backlog management activities and for supporting customer enquiries and escalations related to the shipment and delivery of orders.

The order management team is part of the HPE Aruba EMEA Supply Chain. Order management team is responsible for order management activities, shipment of orders according to country regulations and company policy. we are also responsible for all order and shipment status escalations ensure any obstacle or issue preventing shipment of orders is resolved.

We work closely with sales, front end processing, supply planning, warehouse and logistics to achieve revenue attainment based on revenue recognition timelines and regional requirements by providing backlog information and identifying and resolving any obstacles preventing this.

We are looking for team player who is interested in delivering high standard of customer service whilst working closely with other team members to achieve goals and meet targets. The ideal candidate will have high levels of initiative, drive and motivation to achieve goals and adapt to a continually changing environment. They should also be prepared to work and thrive successfully under pressure.

Specific Responsibilities

•Act as point of contact for all Aruba order and shipment status related enquiries and escalations. This involves investigation, follow up and resolution.
•Ensure orders are clean and shippable, which involves working with different teams in order to proactively solve any issues preventing shipment of orders
•Work with supply planning team to improve expected delivery dates of products to our third party distribution centre
•Ensure revenue attainment is maximised based on shipment revenue recognition timelines, prioritising orders as required, chasing of supply where there are delays and closely liaising with warehouse, logistics and sales operations teams
•Prioritise orders based on escalations received
•Manage and resolve any backlog/order issue preventing timely shipment
•Maintain and update complex country exclusion matrixes via use of advanced Microsoft Excel skills
•Create and maintain process related to backlog management activities
•Train new starters as and when required​
•Continually drive process improvements to maximise operational efficiency

• Attractive compensation
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings (career development workshops, soft skills training, on-line learning platform)
• Life insurance
• Financial support during 1 months of sickness
• 3 sick days
• Transportation allowance
• Possibly to work from home
• Relax room
• Various events and activities – vitamin days, Yoga & Pilates & meditation classes, employee appreciation day, health day, global wellness challenge, etc.
• Employee assistance program
• Benefit cafeteria (flexible benefits)
• Extra days of vacation (for employees up to 33 years)
• Recreation compensation benefit
• Extra days off in special occasion (wedding, child birth, bereavement, etc.)
• Social impact volunteering activities