We are always on the lookout for Customer Service Specialist at the different stages of their career

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. The ideal candidate will be responsible for delivering exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.

Your Responsibilities will include:

• Handle email and ticketing system queries from employees and vendors in German.
• Communicate ticket resolutions to appropriate customer contacts.
• Maintain thorough documentation of tickets.
• Respond to inbound messages professionally.
• Collaborate with other teams and departments within Holcim EBS.
• Develop a general understanding of Holcim's finance and accounting business processes and policies as defined by the Business Service Center.
• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Stay updated on product knowledge and industry trends to better assist customers.

• Master’s degree in Business, Economics, Administration, Procurement
• English - Upper intermediate (B2) and German - Upper intermediate (B2) is a must
• Previous experience in related positions in the field of customer service / help desk
• SAP knowledge is an advantage
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude

University education (Bachelor's degree)
University education (Master's degree)

Business, Economics, Administration, Procurement

English - Upper intermediate (B2) and German - Upper intermediate (B2)