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Customer Service Specialist with Romanian

Place of work
Remote work
Contract type
Wage (gross)
1 350 EUR/month
Overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is finally determined after the personal interview.

Job description, responsibilities and duties

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. The ideal candidate will be responsible for delivering exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.

Your Responsibilities will include:

• You will receive email and ticketing system queries from employees, and vendors in Romanian language.
• You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
• Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
• You can look forward to the cooperation with other teams and departments in Holcim EBS.
• In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.

Personality requirements and skills

• English and Romanian upper intermediate (B2)
• Previous experience in related positions in the field of customer service / help desk
• SAP knowledge is an advantage
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude

Required education

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Business, Economics, Administration, Procurement

Language skills

Romanian - Upper intermediate (B2) and English - Upper intermediate (B2)


• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card
ID: 4788208  Dátum zverejnenia: 14.5.2024  Základná zložka mzdy (brutto): 1 350 EUR/month