Customer Care Specialist with German

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. The ideal candidate will be responsible for delivering exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.

Your Responsibilities will include:

•Handle email and ticketing system queries from employees and vendors in German.
•Communicate ticket resolutions to appropriate customer contacts.
•Maintain thorough documentation of tickets.
•Respond to inbound messages professionally.
•Collaborate with other teams and departments within Holcim EBS.
•Develop a general understanding of Holcim's finance and accounting business processes and policies as defined by the Business Service Center.
•Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
•Stay updated on product knowledge and industry trends to better assist customers.

•Previous experience in related positions in the field of customer service / help desk
•SAP knowledge is an advantage
•Experience in MS Office tools & Google equivalents on advanced level
•You are organized, structured and able to prioritize tasks
•Ability to analyze and solve problems
•Professional communication skills
•You are customer oriented, results oriented with responsible work attitude

University education (Bachelor's degree)
University education (Master's degree)

Business, Economics, Administration, Procurement

German - Upper intermediate (B2) and English - Upper intermediate (B2)

•Annual 5% Bonus
•Grade-Related Bonus
•Employee Referral Program
•Supplementary Pension Fund
•Working Anniversary Awards
•Flexible Working Hours
•Hybrid Contract
•Sick Days
•Mental Health Support
•Multisport Card