Customer Service Specialist with Romanian

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. The ideal candidate will be responsible for delivering exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.

Your Responsibilities will include:

• You will receive email and ticketing system queries from employees, and vendors in Romanian language.
• You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
• Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
• You can look forward to the cooperation with other teams and departments in Holcim EBS.
• In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.

• English and Romanian upper intermediate (B2)
• Previous experience in related positions in the field of customer service / help desk
• SAP knowledge is an advantage
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude

University education (Bachelor's degree)
University education (Master's degree)

Business, Economics, Administration, Procurement

Romanian - Upper intermediate (B2) and English - Upper intermediate (B2)

• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card