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Great job opportunity for a Customer Service Specialist with language combinations!
Place of work
Hlavná, Košice, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 400 EUR/month
Overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is finally determined after the personal interview.
Job description, responsibilities and duties
• In this role, you will receive email and ticketing system queries from employees, and vendors in Italian and German/French language.
• You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
• Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
• You can look forward to the cooperation with other teams and departments in Holcim EBS.
• In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.
• You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
• Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
• You can look forward to the cooperation with other teams and departments in Holcim EBS.
• In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.
Personality requirements and skills
• Previous experience in related positions in the field of customer service / help desk
• SAP knowledge is an advantage
• English - Upper intermediate (B2)
• Italian - Upper intermediate (B2)
• German - Upper intermediate (B2) or French - upper intermediate (B2)
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude
• SAP knowledge is an advantage
• English - Upper intermediate (B2)
• Italian - Upper intermediate (B2)
• German - Upper intermediate (B2) or French - upper intermediate (B2)
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude
Required education
University education (Master's degree)
Educational Specialization
Business, Economics, Administration, Procurement
Language skills
English - Upper intermediate (B2) and Italian - Upper intermediate (B2) and German - Upper intermediate (B2) and French - Upper intermediate (B2)
Benefits
• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card
ID: 4718432
Dátum zverejnenia: 15.4.2024
2024-04-15
lokalita: Košice Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist Spoločnosť: Holcim European Business Services s.r.o.
Základná zložka mzdy (brutto): 1 400 EUR/month