Customer Service Specialist with Polish

Place of work

Protifašistických bojovníkov 11, Košice

Start date


Contract type


Job description, responsibilities and duties

Financial European Business Service´s located in Košice is looking for “Customer Service Specialist”. In this role you will be responsible for call center operations and transaction processes.

Main Responsibilities:
- Receive phone call and email queries from employees, and vendors; documenting ticket and responding to inbound messages in a professional manner.
- Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed time frames.
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
- Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.
- Develop and apply P2P skills to resolve and respond to vendor inquiries.
­- Develop functional knowledge of Procure-to-Pay system applications and processes, ability to cross train and provide vendor support when required.
- Develop a general understanding of LafargeHolcim finance and accounting business processes and policies as defined by the Shared Service Center in order to respond to incoming vendor/employees inquiries.
- Strong process knowledge in both Procure to Pay and T&E with the ability to find root cause and trouble shoot.

Other benefits

As the first European BSC for LafargeHolcim our employees can develop their profession in many aspects:
- daily usage of English and Polish
- learn and develop the technical skills in SAP
- use the theoretical knowledge gained at school in international environment
- be a part of process improvement
- develop soft skills on internal trainings
And be motivated with additional benefits and development plan for each specialist in the modern premises of the city center of Kosice.

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Business Administration, Economics or related field

Language skills

English - Upper intermediate (B2) and
Polish - Upper intermediate (B2)

Required experience


Personality requirements and skills

- University degree in Business Administration, Economics, HR or related field
- Knowledge of SAP is advantage
- Advanced English and Polish
- MS Office (Word, Excel) intermediate or advanced
- Practical experience in customer service area
- Experience from shared service center environment is an advantage
- Communication skills and customer orientation
- Ability to focus on details and to deal sensitively with confidential material
- Team working skills
- Practical thinking & problem solving

Brief description of the company

European Business Services´s team, located in a modern and dynamic office in the heart of Košice, is providing financial and administration support for LafargeHolcim’s branches within Europe. Our BSC was established in 2014 on green field developing its international projects within Europe.
In the development phase of the company we provide a unique experience to our employees, where they are using their language skills on daily basis (with English as the corporate language), grow professionally with their expertise, and development in the hard skills as well as soft skills area. With team work as one of the main domain we have been able to grow our business in international measures and continue to expand to more countries.

For more information please visit

Main focus of the company's activities

Accounting and auditing activities

Company address

Holcim Business Services, s.r.o.
Protifašistických bojovníkov 11
04001 Košice

ID: 2763323   Dátum zverejnenia: 30.11.2016