Executive Floor manager - # hiltonpraguehotels

HILTON PRAGUE HOTELS

Place of work
Pobřežní 1, Karlín, Česko
Contract type
full-time
Start date
15.01.2020
Wage (gross)
Corporate events, Flexible start/end of working hours, Education allowance, Educational courses, training, Bonuses, Contributions to the pension / life insurance, Contribution to sport / culture / leisure, Discount on company products / services, Refreshments on workplace

Information about the position

Job description, responsibilities and duties

Executive floors at hotels are usually billed as a “hotel within a hotel.” On these floors, you receive VIP attention from the team, a special desk for checking in and out, and privacy from the crush of travelers on the hotel’s regular floors. In the Executive Lounge, you can enjoy a good breakfast and unwind with a drink at the end of the day. Often, you’ll be staying in rooms that are larger and have upgraded furnishings and amenities.

We are looking for the right person to ensure that the experience our guests booking and staying on these floors experience this kind of service.

Reporting to the Front Office Manager. Manage and lead the team of the Executive Lounge and Executive Reception, direct all aspects of the Guest Recognition Program to achieve the highest possible Hilton Honors enrollments and members/ VIP / repeat guest’s recognition.

What will I be doing?

· Monitor guest service Agents to ensure maximum guest satisfaction through personal recognition to all Hilton Honors members, VIPs and repeat guests, and prompt cordial attention from arrival through departure;

· Monitor guest service Agent to ensure Hilton Honors members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· Oversee maintenance of efficient repeat guest history system;

· Ensure that all Guest supplies and amenities are offered and replenished to the required standards

· Manage the food and beverage service of the Executive Lounge and VIP treatments to consistently meet high standards as defined by the hotel and Hilton brand standards

· Effectively control the flow of customers and the interaction between the front and back-of-house throughout service at both the Executive Reception and the Executive Lounge

· Inspects all VIP rooms prior to arrival and greet VIP guests personally;

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery;

· Ensure Team Members maximize all sales opportunities

· Ensure Team Members consistently maintain brand standards and high levels of customer service

· Handle all customer inquiries in an appropriate and professional manner

· Manage Team Member schedules, stock, and wastage levels

Employee perks, benefits

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Information about the selection process

Send us your CV in English

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1) and Czech - Intermediate (B1)

Personality requirements and skills

Management and/or supervisory level with Food and Beverage and Front Office experience

· Able to meet financial targets and manage budgets

· Ability to comply with all Food and Beverage and Front Office brand standards

· Ability to work under pressure

· Willingness to develop team members and self

· Flexibility to respond to a range of different work situations

· Ability to work on your own or in teams

· Creativity in developing WOW experiences for our guests

· Calm, efficient and organized

· Excellent personal presentation and communication skills

· A passion for delivering exceptional levels of Guest service

Advertiser

Brief description of the company

HILTON HOTELS IN PRAGUE - 5* LUXURY HOTEL CHAIN

Number of employees

250-499 employees

Company address

Gestin Holding, a.s. - Hilton Prague Old Town
V Celnici 7
11000 Praha
Czech Republic
www.jobs.hilton.com
ID: 3843451  Dátum zverejnenia: 8.1.2020