ON!Track Implementation and Care Specialist

Hilti Slovakia spol. s r.o.

Place of work
Prešov region, Košice region, Prešovský kraj, Košický kraj (The job requires travelling)
Contract type
Basic wage component (gross) and other rewards
Minimum basic wage 1300€ + half-year bonuses and benefits

Information about the position

Job description, responsibilities and duties

• Implement and ensure quality of all implementations
• Support local CS teams in the implementation and communicating all unusual matters
• Managing OnSite implementation with client and the tagging team
• Capture and make over all issues to the SW team (back office)
• Supervising and managing tagging teams
• Manage the log-in to accounts for tagging teams/users
• Train Ontrack users of the system (web & mobile app)
• Ensure quality of “customer care” service onsite (e.g. presenting new functionalities, HW, SW, getting feedbacks, answering questions and solving issues face to face)
• Coordinates care activities and together with service consultant and account manager develops customer relationship
• Offers additional trainings and other services as part of the care phase, takes proactive measures to support usage of ON!Track

Employee perks, benefits

• Company car for private use
• Financial contributions at various events - marriage, birth of a child, work anniversary
• Contribution to pension plans
• Sick days
• Possibility for professional growth within the global structure of the company
• Contribution to sports activities
• Reimbursement of Sick Leave to wage for the first 14 calendar days
• Social activities within the organization (sports, family, teambuilding)
• Minimum basic wage 1300€ + half-year bonuses and benefits

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Driving licence


Personality requirements and skills

• University degree and 1-3 years of experience in sales in construction industry, or selling of services and/or software
• Willingness to travel within boundaries of Slovakia on a daily basis
• Competent to use English on a business level, experience/skills from IT/networking sector is a plus
• Enthusiastic team-player with analytical and project-management skills and customer-centric attitude
• Ambitious to build your career within Hilti


Brief description of the company

We passionatelly create enthusiastic customers and build a better future! In doing so we live our values: intergrity, courage, teamwork and commitment. We supply innovative solutions offering superior added value to construction professionals in 120 countries through-out the world. Hilti products, systems and services offer innovative solutions with outstanding added value to customers in the construction and building maintenance industries.

Number of employees

50-99 employees

Company address

Hilti Slovakia spol. s r.o.
Galvaniho 7
821 04 Bratislava


Contact person: Martin Urgas
E-mail: send CV
ID: 3577836   Dátum zverejnenia: 14.1.2019  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum basic wage 1300€ + half-year bonuses and benefits