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Sr Enterprise Customer Service Specialist - IT
HighChem s.r.o., součást Thermo Fisher Scientific
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
3 000 EUR/month
3 000 EUR/month
Information about the position
Job description, responsibilities and duties
How will you make an impact?
We are looking for an expert and motivated IT Enterprise Software Client Services Specialist focusing on our innovative Laboratory Informatics Products. The right candidate is someone who enjoys helping customers implement digital technologies and scientific software to aid them in their important work like developing and manufacturing vaccines, discovering novel therapies for cancer, protecting the environment, or ensuring our food and water are safe!
What will you do?
- Be a critical piece to implement our Enterprise Software in our customers laboratories, responsible for providing professional services for our platform for both on-premise and cloud infrastructure by drawing on strong Linux, cloud and networking experience.
- You will partner with our customers to guide them through the technical implementation stages of an Enterprise software deployment, collaborating with and educating the customers IT representatives in the requirements for a successful project.
- You will be working closely with Product Development, DevOps, Network and Security Engineers to help build a solid cloud native platform based on feedback from our customers
- In this role you will use problem solving techniques such as in-depth packet/protocol level network traffic analysis for fixing complex system issues and optimize performance.
- You will also evaluate and create tools and documentation to enhance automation and reporting around networking and related systems.
We are looking for an expert and motivated IT Enterprise Software Client Services Specialist focusing on our innovative Laboratory Informatics Products. The right candidate is someone who enjoys helping customers implement digital technologies and scientific software to aid them in their important work like developing and manufacturing vaccines, discovering novel therapies for cancer, protecting the environment, or ensuring our food and water are safe!
What will you do?
- Be a critical piece to implement our Enterprise Software in our customers laboratories, responsible for providing professional services for our platform for both on-premise and cloud infrastructure by drawing on strong Linux, cloud and networking experience.
- You will partner with our customers to guide them through the technical implementation stages of an Enterprise software deployment, collaborating with and educating the customers IT representatives in the requirements for a successful project.
- You will be working closely with Product Development, DevOps, Network and Security Engineers to help build a solid cloud native platform based on feedback from our customers
- In this role you will use problem solving techniques such as in-depth packet/protocol level network traffic analysis for fixing complex system issues and optimize performance.
- You will also evaluate and create tools and documentation to enhance automation and reporting around networking and related systems.
Employee perks, benefits
How do we motivate you?
- Employment with an innovative organization with exciting and fulfilling work
- Gross salary from 3.000 Euro/month
- Annual bonus
- possibility to work fully remote from any place in Slovakia
- Flexible working schedule and 3 sick days per year
- Outstanding career and development prospects
- Company stocks program
- Exciting company spirit which stands for integrity, intensity, involvement and innovation
- The opportunity to work with a truly global organization
- Employment with an innovative organization with exciting and fulfilling work
- Gross salary from 3.000 Euro/month
- Annual bonus
- possibility to work fully remote from any place in Slovakia
- Flexible working schedule and 3 sick days per year
- Outstanding career and development prospects
- Company stocks program
- Exciting company spirit which stands for integrity, intensity, involvement and innovation
- The opportunity to work with a truly global organization
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Who do we look for?
- The ideal candidate will have a proven foundation in both Linux system and network administration with a security-centric approach
- Strong Linux shell experience
- Experience supporting applications in an on-premises and cloud environment in either Azure, AWS or Azure
- Experience with virtualization and container technologies
- Solid grasp of network engineering, firewalls, load balancing, and applicable administration methods
- Demonstrated knowledge/skills of the IT industry which includes: multi-tiered architectures, enterprise applications, evaluation of emerging technologies, networks, data management systems and hardware systems
- Basic Knowledge in network design, network architecture, protocols and network topology
- Knowledge of a wide range of telecommunications theories, concepts, principles, practices, procedures, DoD policies, standards, and operational requirements
- Knowledge of Internet protocols and services including DNS, DHCP, LDAP, SMTP, and HTTP
Desired but not required:
- Working knowledge of Kubernetes based deployments
- Knowledge of various authentication and authorizations protocols such as SAML, OAuth, Kerberos, 2FA/MFA, OTP/TOTP, WebAuthn, etc
- Knowledge of security standards related to PKI, SAML, OAuth, OpenID Connect, SCIM, 2FA/MFA and Federated Identity
- Knowledge and experience solve transport protocols (TCP/UDP), Switching, Routing (OSPF/BGP), and Multicast (PIM/IGMP)
- The ideal candidate will have a proven foundation in both Linux system and network administration with a security-centric approach
- Strong Linux shell experience
- Experience supporting applications in an on-premises and cloud environment in either Azure, AWS or Azure
- Experience with virtualization and container technologies
- Solid grasp of network engineering, firewalls, load balancing, and applicable administration methods
- Demonstrated knowledge/skills of the IT industry which includes: multi-tiered architectures, enterprise applications, evaluation of emerging technologies, networks, data management systems and hardware systems
- Basic Knowledge in network design, network architecture, protocols and network topology
- Knowledge of a wide range of telecommunications theories, concepts, principles, practices, procedures, DoD policies, standards, and operational requirements
- Knowledge of Internet protocols and services including DNS, DHCP, LDAP, SMTP, and HTTP
Desired but not required:
- Working knowledge of Kubernetes based deployments
- Knowledge of various authentication and authorizations protocols such as SAML, OAuth, Kerberos, 2FA/MFA, OTP/TOTP, WebAuthn, etc
- Knowledge of security standards related to PKI, SAML, OAuth, OpenID Connect, SCIM, 2FA/MFA and Federated Identity
- Knowledge and experience solve transport protocols (TCP/UDP), Switching, Routing (OSPF/BGP), and Multicast (PIM/IGMP)
Advertiser
Brief description of the company
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $35 billion and approximately 90,000 employees globally. Our enterprise chromatography data system enables chemists in most laboratories around the world in any industry to perform high throughput analysis of chemical samples. From quality control in pharmaceutical laboratories to chemical analyses to doping controls at major international sports events, our software plays a critical role.
Our software development department is responsible for new product development and maintenance to support challenging customer requirements, as well as to control hundreds of highly complex chromatography instruments and components.
Our software development department is responsible for new product development and maintenance to support challenging customer requirements, as well as to control hundreds of highly complex chromatography instruments and components.
Number of employees
50-99 employees
ID: 4546430
Dátum zverejnenia: 28.4.2023
2023-04-28
lokalita: Remote work Pozícia: IT Consultant, Software Engineer Spoločnosť: HighChem s.r.o., součást Thermo Fisher Scientific
Základná zložka mzdy (brutto): 3 000 EUR/month