Business Operations Analyst (Ref. No.: 1040104)

Hewlett Packard Enterprise Slovakia s. r. o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The order management team is part of the EMEA Supply Chain. It will consist of 7 team members once all open positions are filled. Order management team is responsible for order management activities, shipment of orders according to country regulations and company policy. Team is also responsible for all level 3 and critical escalations.

We work closely with sales to achieve revenue attainment based on revenue recognition timelines and regional requirements by providing backlog information and identifying and resolving any obstacles preventing this. We closely collaborate with outbound logistics to ensure on-time shipments and resolve any distribution and logistical issues.

We are looking for team player who is interested in delivering high standard of customer service whilst working closely with other team members to achieve goals and meet targets.

Specific Responsibilities

• Acts as point of contact for all HPN order and shipment status related enquiries including Level 3 and critical escalations. This involves investigation, follow up and resolution.

•Ensuring orders are clean and shippable, which involves working with different teams
•Work with supply planning team to improve expected delivery dates of products to our third party distribution centre
•Ensures revenue attainment is maximised based on shipment revenue recognition timelines, prioritising orders as required, chasing of supply where there are delays and closely liaising with warehouse, logistics and sales operations teams
•Prioritizing of orders based on escalations received
•Manage and resolve any backlog/order issue preventing timely shipment
•Maintain and update complex country exclusion matrixes via use of advanced Microsoft Excel skills
•Creation and maintenance of process related to backlog management activities
•Training of new starters as and when required

Basic wage component (gross) and other rewards

1 200 - 1 700 EUR/gross/month - upon agreement and experience

Employee perks, benefits

- Attractive compensation
- Exciting opportunity of career and professional development
- Working for one of the most admired international companies in challenging and dynamic environment
- Possibility to work in an international environment
- Regular professional trainings (career development workshops, soft skills training, on-line learning platform)
- Life insurance
- Financial support during 1 months of sickness
- 3 sick days
- Transportation allowance
- Possibly to work from home
- Relax room
- Various events and activities – vitamin days, Yoga & Pilates & meditation classes, employee appreciation day, health day, global wellness challenge, etc.
- Employee assistance program
- Benefit cafeteria (flexible benefits)
- Extra days of vacation (for employees up to 33 years)
- Recreation compensation benefit
- Extra days off in special occasion (wedding, child birth, bereavement, etc.)
- Social impact volunteering activities

Information about the selection process

Only suitable candidates will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
SAP - advanced

Personality requirements and skills

Education and Experience Required

•First level university degree or equivalent experience
•Typically 2-4 years of experience in a supply chain function, ideally in a customer service environment

Knowledge and Skills

•Customer service and order management experience in supply chain environment is a plus
•Ability to learn and use multiple IT tools and business processes with a strong attention to detail and accuracy
•Ability to organize, plan and manage own workload and priorities effectively
•Team orientated approach and focused on collaborating with other team members to achieve goals
•Self motivated, energetic and enthusiastic with a willingness to get involved in all functions within the team
•High level of initiative and proactive approach
•Excellent problem solving ability
•Strong focus on quality and continuous improvement
•Sound knowledge of computer systems and applications
•Knowledge of SAP desirable
•Advanced Microsoft Office skills (Excel, PowerPoint, etc.)
•Strong written and verbal communication skills


Brief description of the company

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.

Our key areas include:

• Infrastructure
• Services
• Software
• HPE Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Number of employees

200-249 employees

Company address

Hewlett-Packard Slovakia, s.r.o. Finančné oddelenie
Galvaniho 7, P.O.Box 43
820 02 Bratislava 22
ID: 3156766   Dátum zverejnenia: 12.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1 200 - 1 700 EUR/gross/month - upon agreement and experience