EMEA Supply Chain Service Level Agreement (SLA) Specialist (Ref. No.: 1015739)

Hewlett Packard Enterprise Slovakia s. r. o.

Place of work
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties


•Manage an operational SLA metrics scorecard for allocated focus accounts to perform consistently better than 90% SLA and/or lead opportunities to improve and/or exceed results
•Determine gaps in existing supply chain organizations, processes, and systems that hinder the accomplishment of customer SLA objectives
•Participate in improvement/reengineering projects across any area of the supply chain: manufacturing, engineering, order fulfillment, procurement, inventory management, etc.
•Counsel business leaders as a trusted advisor, determine the approach for executing high level operational plans, and develop creative solutions in support of strategic accounts
•Anticipate emerging trends that may impact the function's strategy
•Share ideas and learning with the EG Focus Account SLA Management team so that other Account Teams and customers might benefit
•Participate on regular performance review sessions with EMEA Manufacturing functions and front end account representatives (ie Account Operation Manager, AOM)
•EG EMEA Supply Chain point of contact for AOM and Sales team on customer requirements and SLA performance related matters
•Leveraging End-to-End operational performance data, scrutinize and develop Supply Chain improvement plans such as highlighting off goal performance and driving corrective action plan in collaboration with Supply Chain operations teams
•Represent EMEA ESSN SC in all Account Team reviews (including face to face meetings)
•Ambassador for Supply Chain in front of the customers

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Education, experience, knowledge, and skills required

•University degree or equivalent experience; may have advanced university degree.
•4 to 6+ years of experience in supply chain roles and organizations
•Advanced understanding of supply chain processes (plan, source, make, deliver)
•Advanced communication and influencing skills; mastery in English and local language.
•Able to represent HPE effectively before customers, in facilitating meetings and conference calls, and before large audiences.
•Advanced internal and external relationship management skills
•Advanced knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling
•Superior project management skills, with capability to manage cross functional teams in multiple geographies that impact the organization
•Superior business acumen and technical knowledge within area of responsibility
•Extensive Understanding of HPE's overall business strategy
•Advanced understanding of Material Requirements Planning (MRP), ATP, master scheduling and Sales & Operations
•Excellent leadership skills including team-building and conflict resolution
•High level of initiative and independence
•Highest possible integrity. Readily demonstrates HPE values
•Able to travel
General Job Requirements:

•Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
•Frequently contributes to the development of new ideas and methods.
•Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
•Ability to influence and drive change
•Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
•Acts as an expert providing direction and guidance to process improvements and establishing policies.
•Frequently represents the organization to external customers
•Collaborates across regions and business units
•Typically interacts with Directors and VPs
•Leads quantitative and qualitative business models and analyses to support proactive supply chain operation activities & priority projects.


Brief description of the company

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:

• Infrastructure
• Services
• Software
• HPE Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Number of employees

200-249 employees

Company address

Hewlett-Packard Slovakia, s.r.o. Finančné oddelenie
Galvaniho 7, P.O.Box 43
820 02 Bratislava 22
ID: 3103864   Dátum zverejnenia: 12.4.2018