Junior IT Specialist with German language (Ref. No.: 1571819)

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:

• Infrastructure
• Services
• Software
• HPE Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Job Description
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Currently we are looking for a person that will join the young and dynamic team of ESSN Software Licensing based in Bratislava. The main duties of Junior Software Licensing Specialist are focused on proactive processing customer’s requests by e-mail and telephone in an efficient and effective manner based on a strong expertise of the process, tools and applications. ESSN Software Licensing Team offers broad possibilities of being involved in improving the current procedures and creating process documentation. Joining the ESSN Software Licensing Team is great opportunity to build your knowledge, expertise and customer orientation in an international team and global environment.

In this position, you will be asked to

- Understand and process requests accurately and in a timely manner (as per SOW or internal guidelines)
- Ensure compliance with product/service specifics, rules, procedures and regulations
- Respond to all questions and issues received, providing solutions wherever possible.
- Possess high level of expertise in software licensing and ownership of responsible categories/products/services
- Maintain strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
- Participation, co-authorship and support in preparing internal process documentation, ISO/SOP documentation, localizations and translations of existing procedures into local languages/English, as appropriate
- Developing quickly a subject matter expertise on the categories/products/services supported

Job Requirements
- Very good knowledge of English (B2 level)
- Very good knowledge of French or German (B2 level)
- Minimum Bachelor's degree
- Experience in customer service would be an advantage
- Problem solving abilities
- Customer focused, interpersonal and excellent business communication skills
- Work organization and time management skills
- Team-work abilities
- Corporate rules and communication knowledge/understanding
- MS Office expertise (particularly in Outlook)

Additional Comments
Type of job: full-time

Other advantages offered to employees
  • Attractive compensation and benefits
  • Exciting opportunity of career and professional development
  • Working for one of the most admired international companies in challenging and dynamic environment
  • Possibility to work in an international environment
  • Regular professional trainings
  • Foreign language classes
  • Reimbursement of costs of participation in a sport club
  • Life insurance
  • Financial support during 3 months of sickness

To apply on-line please click the “I am interested button”.

ID: 2798497   Dátum zverejnenia: 3.2.2017