IT Service Desk Analyst (Student)
Henley & Partners Slovakia s. r. o.
Pribinova 4, Bratislava-Ružinov-Bratislava, Slovakia (Job with occasional home office)
part-time, internship, work experience
ASAP
10 EUR/hour
Information about the position
Job description, responsibilities and duties
The IT Service Desk Analyst is responsible for providing first-line technical support to users, ensuring efficient handling of incidents, service requests, and technical issues in line with agreed service standards and procedures.
Key responsibilities:
Respond to user inquiries via phone calls, emails, and ticketing systems in a timely and professional manner.
Provide technical support and troubleshooting in accordance with company guidelines, procedures, and established methodologies.
Log, manage, and update incidents, service requests, and other events to ensure Service Level Agreements (SLAs) are consistently met.
Efficiently manage the Service Desk queue, prioritizing and organizing workload to maintain service quality and responsiveness.
Take full ownership of assigned issues from initial reporting through to successful resolution.
Escalate incidents, service requests, and service disruptions to relevant internal teams or third-party providers when necessary and follow through to resolution.
Support deployments and testing activities, providing feedback and performing physical interventions where required.
Additional Expectations:
Maintain clear and accurate documentation of all activities and communications.
Work collaboratively with other IT teams and stakeholders to ensure smooth service delivery.
Requirements for the employee
Minimum education required
Educational Specialization
Language skills
Personality requirements and skills
High level of the English language.
Previous experience in a similar role with broad exposure to troubleshooting scenarios is a plus.
Experience or qualification in desktop PCs hardware troubleshooting.
Experience or basic knowledge of Microsoft Windows both server and desktop.
Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast paced environment.
Customer centric.
Exceptional communication skills.
Team player.
Able to work in a multi-cultural environment.
Attention to detail and accuracy are a must.
Advertiser
Brief description of the company
The concept of residence and citizenship planning was created by Henley & Partners in the 1990s. As globalization has expanded, residence and citizenship have become topics of significant interest among the increasing number of internationally mobile entrepreneurs and investors whom we proudly serve every day.
The firm also runs a leading government advisory practice that has raised more than USD 8 billion in foreign direct investment. Trusted by governments, the firm has been involved in strategic consulting and in the design, set-up, and operation of the world’s most successful residence and citizenship programs.