Integrated Steering & Reporting (ISR) Platform User Support Analyst
Place of work
Bratislava, Slovakia (Job with occasional home office)
Minimum salary *
From 1 450 EUR/month
Contract type
full-time
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in two exciting business areas: Consumer Brands (Laundry & Home Care and Beauty Care) and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?Your role
Join Henkel as “ISR User Support Analyst” and enable our users to take full advantage of our Integrated Steering & Reporting (ISR) platform. By providing exceptional user support and guidance, you will play a crucial role in enhancing data-driven decision-making across Henkel Adhesives.
Your primary responsibility will be to manage the central communication with the ISR user base by providing 1st & 2nd level user support. The role focuses on ensuring seamless user experience through efficient access management, troubleshooting support, and quality assurance. Additionally, you will be further developing our documentation, governance and trainings to improve our collaboration with our business stakeholders.
We are looking for team members who are eager to grow and contribute to a culture of excellence in a dynamic environment and to:
Your primary responsibility will be to manage the central communication with the ISR user base by providing 1st & 2nd level user support. The role focuses on ensuring seamless user experience through efficient access management, troubleshooting support, and quality assurance. Additionally, you will be further developing our documentation, governance and trainings to improve our collaboration with our business stakeholders.
We are looking for team members who are eager to grow and contribute to a culture of excellence in a dynamic environment and to:
- Manage and process user requests by email and MS Teams
- Champion and improve a professional user access management
- Guide users to resolve their problems with troubleshooting support
- Pioneer solutions for ad-hoc problems not covered by documentation
- Improve process documentation & trainings
- Execute regular system quality checks
- Analyse system KPIs to derive insights for tool improvements and trainings
Your skills
- Proven experience in service desk support, sales assistance or customer support
- Excellent communication skills with the ability to convey information clearly
- Advanced proficiency in English, both spoken and written
- Intermediate proficiency in MS Office (Outlook, Excel, PowerPoint)
- Familiarity with data solutions such as ERP (SAP, Oracle) or BI (Power BI, Tableau)
- Proactive working style and solid analytical skills
- Ability to manage stakeholders from various functions and (ideally) ability to translate business requirements into actionable items
- Eagerness to learn and agile mindset
Benefits we offer
- 13th salary
- Performance-based bonus up to 134%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Meal contribution also during days off
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life insurance
- Health care package
- Relocation bonus
- 5 sick days per year
- Home Office possibility
- Extra paid days off for special life events
ID: 4973531
Dátum zverejnenia: 8.1.2025
2025-01-08
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist, Database Analyst, IT/Technical Support Specialist Spoločnosť: HENKEL SLOVENSKO, spol. s r.o.
Základná zložka mzdy (brutto): 1 450 EUR/month