Junior Adhesives Technical Care Agent with Italian and Spanish

We are offering opportunity to use your language skills and communicative approach while advising our customers from different fields. We are seeking for curious human being who prefers dynamic job, as you would be facing different customers with different needs daily. Escape from routine and became an expert of our Adhesives portfolio of products.
This is a brand-new role that has direct contact with all the customer facing teams with opportunities for career advancement and growth. Be part of our international team where people are open to help and to connect!

• Manage phone, email, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options)
• Identify and route inquiries that require expertise from another team (eg. technical support, customer service)
• Build relationships with key contacts within Henkel business units to define workflow processes
• First identification and qualification of potential new customers
• Strong cooperation with technical support teams
• Maintain knowledge management databases and resources

• 1-year minimum experience within Call or Contact Center, Customer Service, Technical Service, or related field
• Communicative and empathic person who is open to face customers directly (advisory and support)
• Outstanding customer related communications and interpersonal skills necessary
• Dynamic personality who is willing to learn – complex training in cooperation with our Technical Engineers, contains also hands on training in the laboratory
• Knowledge of English language on advanced level
• Knowledge of Italian and Spanish language on advanced level
• Strong organization and prioritization skills
• Ability to multi-task and stress resilient

What you will learn

During the 3-month onboarding period, you will gain knowledge in the following areas:

• Henkel Adhesive portfolio (Loctite, Teroson, Bonderite, etc.) - https://www.henkel-adhesives.com/uk/en/applications/all-applications/product-application.html
• Advanced knowledge about technologies and materials
• How to collaborate with world-leading manufacturing companies
• Professional communication with individuals holding key technical positions
• Cooperation with various roles within Henkel, such as Product Developers, Mechanical Engineers, and R&D