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SalonLab&Me Consumer Service Specialist
Place of work
Bratislava, Slovakia (Job with occasional home office)
Minimum salary *
From 1 400 EUR/month
Contract type
full-time
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in two exciting business areas: Consumer Brands (Laundry & Home Care and Beauty Care) and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?Your role
- Schwarzkopf SalonLab App Customer Service Coordinator: https://www.salonlab-server.de/en-GB/
- Responsible for owning customer service processes in DACH, as well as being an intermediary between the Spain and UK customer service teams and the global functions
- Responsible for providing quick, professional, and premium customer service to ensure utmost satisfaction to both B2B and end users of the SalonLab App
- Responsible for being adept at the latest platforms and services for accurate customer service reporting (e.g. Snow, SAP, RAQN, Merchant Center…)
- Basic technical terminology understanding is a plus for ensuring a consistent communication and engagement approach across all platforms
- Act as a dispatcher for all customer support incidents by mediating communication between Henkel dx, the Schwarzkopf Professional team, and countries
Your skills
- Bachelor’s degree, ideally in Business, Communication, Marketing or IT
- Customer-first mindset (or prior work experience in customer-facing role is a plus)
- Interest in the hairdressing industry as well as beauty products and services
- Strong organizational and interpersonal skills
- Detail and solution-oriented
- Hunger for problem-solving, and taking initiative/ownership
- Excellent communication and mediator skills
- Adaptable to constantly changing customer service learnings in a dynamic environment
- Excellent stakeholder management
- Knowledge of agile development is a plus
- Good knowledge of MS Office (experience with ServiceNow, customer service platforms, etc are a plus)
- Fluency in English AND basics in German are a must
Benefits we offer
- 13th salary
- Performance-based bonus up to 134%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Meal contribution also during days off
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life Insurance
- Health care package
- Relocation bonus
- 5 Sick days per year
- Home Office possibility
- Extra paid days off for special life events
ID: 4760338
Dátum zverejnenia: 8.4.2024
2024-04-08
lokalita: Bratislava Pozícia: Marketing Manager, Marketing Specialist, Social media specialist Spoločnosť: Henkel Slovensko, spol. s r.o.
Základná zložka mzdy (brutto): 1 400 EUR/month