Place of work
Minimum salary *
650 EUR/month
Contract type
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care, and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

Your role

Satisfied customers are the key to our business. Within our department we have direct impact to their satisfaction level. At Henkel, we are processing high number of orders daily, and you know, sometimes it can happen there is a discrepancy here and there – wrong price, damaged goods, late delivery.

Are you the one, who prefers to find a solution rather than finding a challenge for every solution? You might be the one we are now seeking for.

Join our team and be responsible for:

  • Analysis of customer claims covering Spanish market
  • Daily written and spoken communication with Spanish customers, local Sales and business partners in Spain.
  • Request of documents from documents, analysis of customer claims, creation of credit and debit items, answering the requests from Business partners.
  • Execution of reports on team and departmental level.
Work with SAP, Excel, Outlook and MS Teams.

Your skills

  • Analytical approach would help you with claims investigation process
  • Previous experience in financial field is welcome, so you would have deeper understanding of credit/debit notes management
  • Active knowledge of French/Italian/Spanish is necessary as you will be in direct communication with colleagues from France
  • Strong customer orientation is a key – you will be handling several projects at once, but in every one of them customer is the center of our interest

Benefits we offer

  • 13th salary
  • Performance-based bonus up to 110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Meal contribution also during days off
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life events
ID: 4380073  Dátum zverejnenia: 25.8.2022  Základná zložka mzdy (brutto): 650 EUR/month