Specialist Technical Information Service with German

Place of work
Bratislava
Minimum salary *
From 1 200 EUR/month
Contract type
full-time
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

• 1st line of contact of Henkel Adhesive Brands customers in German for requests via phone, email & transfer of 2nd level requests
• Collection and sharing of customer feedback
• User Support & Troubleshooting with failure analysis
• Daily communication and cooperation with Technical Team, Sales, R&D and other departments locally and globally
• Identifying of Sales Lead opportunities and follow-up
• Maintenance of data integrity and accuracy in CRM tools
• Personalized professional development
• Friendly and engaged international team
• Hotline open hours from 9 am to 5 pm, from Monday to Friday

Your skills

  • Work experience within the field of customer service, consumer service or Sales support is a must
  • Advanced and fluent level of German is a must
  • Active user of English language (for internal needs)
  • Intermediate level of MS Office (Excel, Power Point) is a must
  • Experience in DIY home projects such as small repairs/reconstructions,( i.e. tiling, floor installations, application of sealants, silicones, etc.) is welcome
  • Studies within Engineering or Technical Field is welcome
  • Experiences with CRM systems and SAP is a plus
  • High level of detail orientation and accuracy
  • High level of customer orientation and engagement
  • Strong communication, organizational and interpersonal skills

Benefits we offer

• 13th salary
• Performance-based bonus up to 110%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Extra contribution to lunch vouchers
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life insurance
• Health care package
• Relocation bonus
• 5 sick days per year
• Home Office
• Extra paid days off for special life events
ID: 4064478  Dátum zverejnenia: 19.4.2021  Základná zložka mzdy (brutto): 1 200 EUR/month