Specialist Consumer Service with German language (m/f)

Place of work
Minimum salary *
From 1 100 EUR/month
Contract type
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

• Daily contact with native speakers (DACH) – not only consumers, but also our stakeholders from Marketing local team, R&D, Corporate Communication, etc.
• Handling incoming consumer enquiries (via e-mail, telephone, social media channels) about our washing and cleaning brands, (E.g. Persil, Perwol, Somat, Bref, etc.)
• Advice on the application of the complete product portfolio
• Processing of escalations/ complaints
• Collecting consumer feedback into our CRM database for Marketing needs
• Dynamic and varied field of work, where there is no routine
• Pleasant and reliable team that always supports you

Your skills

• Excellent Customer service focus
• Excellent written and oral communication skills in German
• Good usage of English for internal communication when required (B2)
• Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
• Ability to handle more complex product lines and customer inquiries
• Demonstrated problem solving and decision making skills
• Effective time management and organizational skills
• Experience with PCs, including MS Windows Operating System and the Internet Experience with any CRM tool preferred

Benefits we offer

• 13th salary
• Performance-based bonus up to 110%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Extra contribution to lunch vouchers
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life insurance
• Health care package
• Relocation bonus
• 5 sick days per year
• Home Office
• Extra paid days off for special life events
ID: 4026099  Dátum zverejnenia: 24.2.2021  Základná zložka mzdy (brutto): 1 100 EUR/month