Specialist Technical Information Service with Spanish and English (m/f)

Place of work
Minimum salary *
From 1 100 EUR/month
Contract type
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

• 1st line of contact of Henkel Adhesive Brands customers for requests via phone, email & transfer of 2nd level requests
• Collection and sharing of customer feedback
• User Support & Troubleshooting with failure analysis
• Daily communication and cooperation with Technical Team, Sales, R&D and other departments locally and globally
• Identifying of Sales Lead opportunities and follow-up
• Maintenance of data integrity and accuracy in CRM tools
• Personalized professional development
• Friendly and engaged international team

Your skills

• Work experience within the field of customer service, consumer service or Sales support is a must
• Studies within Engineering or Technical Field is preferred
• Advanced and fluent level of Spanish is required
• Fluent level of other language English (German/French/Italian) is a plus
• Intermediate level of MS Office (Excel, Power Point) is required
• Experiences with CRM systems and SAP is a plus
• High level of detail orientation and accuracy
• High level of customer orientation and engagement
• Strong Communication, organizational and interpersonal skills

Benefits we offer

• 13th salary
• Performance-based bonus up to 110%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Extra contribution to lunch vouchers
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life insurance
• Health care package
• Relocation bonus
• 5 sick days per year
• Home Office
• Extra paid days off for special life events
ID: 4003790  Dátum zverejnenia: 12.1.2021  Základná zložka mzdy (brutto): 1 100 EUR/month