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Digital Marketing Community Coordinator -Beauty Care (m/f)
Place of work
Bratislava
Minimum salary
From 1 100 EUR/month
Contract type
full-time
Your role
- Built 1:1 relationship with community via authentic communication and engagement on Instagram and Facebook via liking, commenting, quickly answering questions, direct messages etc.
- Proactively engage in further conversation and get to know followers and turn them into brand advocates
- Connect with engaged followers and go deep by going through profile and for personalized product recommendations
- Comment on tagged posts and stories by communities, especially of Brand Influencers
- For critical topics, takes the lead in consumer service & handles issues management in close exchange with Customer Service and Brand Management
- Steer processes and information flow with countries and Brand teams regarding product portfolio and availabilities
- Derive community insights that can lead to relevant rationales for product development
- Create monthly Community Management KPI reports plus competitive reports, derive and share learnings for continuous content mix optimization
- Respond in a timely and professional manner to queries concerning the process
- Assist in harmonization and other ad-hoc projects
Your skills
- Degree level education – Digital Marketing/ Social Media Management
- 2-3 years of experience in digital marketing, with a focus on social media and content creation , or customer service
- A true digital native who is passionate, positive, love to approach people very openly – online and offline
- Advanced spoken & written English and German language with copywriting skills is a must
- An individual who can represent Henkel brands authentically
- A sensitive individual who has excellent communication skills and can adapt on brand tonalities
- A natural networker, fast thinker, solution oriented and creative in finding solutions
- A team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational frameworks
- Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, *Pinterest and social media management/publishing tools like Sprinklr
Benefits we offer
- 13th salary
- Performance-based bonus up to 110%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Extra contribution to lunch vouchers
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life insurance
- Health care package
- Relocation bonus
- 5 sick days per year
- Home Office
- Extra paid days off for special life events
ID: 3848769
Dátum zverejnenia: 15.4.2020
2020-04-15
lokalita: Bratislava Pozícia: Graphic Designer, Marketing Analyst, Marketing Officer, Marketing Specialist, PPC specialist Spoločnosť: Henkel Slovensko, spol. s r.o.
Základná zložka mzdy (brutto): 1 100 EUR/month