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Digital Marketing Community Coordinator -Beauty Care (m/f)

Place of work
Minimum salary
1 100 EUR/month
Contract type
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

  • Built 1:1 relationship with community via authentic communication and engagement on Instagram and Facebook via liking, commenting, quickly answering questions, direct messages etc.
  • Proactively engage in further conversation and get to know followers and turn them into brand advocates
  • Connect with engaged followers and go deep by going through profile and for personalized product recommendations
  • Comment on tagged posts and stories by communities, especially of Brand Influencers
  • For critical topics, takes the lead in consumer service & handles issues management in close exchange with Customer Service and Brand Management
  • Steer processes and information flow with countries and Brand teams regarding product portfolio and availabilities
  • Derive community insights that can lead to relevant rationales for product development
  • Create monthly Community Management KPI reports plus competitive reports, derive and share learnings for continuous content mix optimization
  • Respond in a timely and professional manner to queries concerning the process
  • Assist in harmonization and other ad-hoc projects

Your skills

  • Degree level education – Digital Marketing/ Social Media Management
  • 2-3 years of experience in digital marketing, with a focus on social media and content creation , or customer service
  • A true digital native who is passionate, positive, love to approach people very openly – online and offline
  • An individual who can represent Henkel brands trustworthily and authentically
  • A sensitive individual who has excellent communication skills and can adapt on brand tonalities
  • A natural networker, fast thinker, solution oriented and creative in finding solutions
  • A team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational frameworks
  • Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, *Pinterest and social media management/publishing tools like Sprinklr
  • Great spoken & written English with copywriting skills + extra other languages welcome (DE, FR, ES, RU, TR) – priority is German

Benefits we offer

  • 13th salary
  • Performance-based bonus up to 110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life events
ID: 3848769  Dátum zverejnenia: 15.1.2020  Základná zložka mzdy (brutto): 1 100 EUR/month