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Technical Support Specialist at Competency center of IBS (m/f)

Place of work
Bratislava
Minimum salary *
1600 EUR gross / monthly
Contract type
full-time
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

  • Supervision of the internal support process: assigned to correct team / with-in defined service level / in correct status
  • Keeping track of all tickets raised by our internal customers and their correct assignment
  • Communication with our internal customers
  • Coordination of troubleshooting activities with 3rd party support partners (in case of major incidents also outside standard working hours)
  • Creation of reports based on tracked ticket data
  • Maintenance of technical documentation
  • You will gain an experience in operating robust leading technologies-based infrastructure – Genesys SIP server, Genesys Contact center, Audiocodes SBC, Service-Now
  • You will learn concepts of Enterprise-grade Multi-channel Contact center solution operates on
  • Standard working hours: 8am to 5pm Bratislava time

Your skills

  • University degree in IT field is welcome, but not mandatory
  • Experience in support service delivery supported by the Service-Now tool (or other ITSM ticketing tool), but not mandatory
  • Understanding of Data Networking, IP Telephony, Web server infrastructure
  • Basic troubleshooting skills in mentioned areas
  • Direct and honest in all communication and feedback
  • Customer service orientation
  • Active verbal and written communication skills in English language
  • Strong attention to detail, self-motivated and hungry for knowledge
  • Basic usage skills in MS Excel, MS Word, MS Outlook
ID: 3682734   Dátum zverejnenia: 11.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1600 EUR gross / monthly