B2B Customer Service Front Office Agent (m/f)

Place of work
Minimum salary *
Minimum salary: 1200 EUR gross / month
Contract type
* Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

  • Management of customer orders and deliveries with pricing management
  • Take steps to ensure that customers recieve their ordered goods in time and in desired quantity
  • Track customer open orders and shipments, Customer master data management and complaints management
  • Maintain customer relationship and cooperation with cross-functional teams (logistic, sales & marketing, demand & supply planning)
  • Basic IT maintenance and troubleshooting related to customer communication (e.g.EDI, webshop)
  • Bring new ideas and innovations in area of B2B customer service for industrial and FMCG customers

Your skills

  • Slovak or Czech language fluently
  • Active knowledge of English language
  • Customer orientation and performance motivation
  • Communication and interpersonal skills
  • Accuracy, attention to detail and flexibility
  • Advanced digital skills in SAP, Excel, EDI or simillar are advantages

Benefits we offer

  • 13th salary
  • Performance-based bonus up to110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life event
  • Laptop and mobile phone
ID: 3610934  Dátum zverejnenia: 30.8.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: Minimum salary: 1200 EUR gross / month