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Customer Operations Management Specialist with English language (m/f)

Place of work
Bratislava
Minimum salary
1.060 EUR gross. Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.
Contract type
full-time
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Your role

  • Dealing with customer's queries, daily communicate with stakeholders as other departments as SSC Accounts receivables,SSC Customer master data
  • Customer services support
  • Handling customers complaints mostly received by internal CCT tool, processing cases in internal FSCM tool
  • Creating reports for local countries for stuck deliveries and invoices, and reports of deductions pending for processing from local country
  • Daily communication with Local countries to support them in the customer service activities

Your skills

  • Reliable person who is willing to learn solution process of customer queries for local customer services department.
  • Person with strong personal profile as stress resistant, quick learner, hard working person with ability to adapt in the stable team of 6 people
  • Multitasking person to cover also back up structure in the team and support other businesses when needed
  • English language on B2-C1 level

Benefits we offer

  • 13th salary
  • Performance-based bonus up to 110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life events
ID: 3450153   Dátum zverejnenia: 16.4.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1.060 EUR gross. Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.