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Customer Operations Management Specialist with English language (m/f)

Place of work

Bratislava

Minimum salary

1.060 EUR gross. Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.

Contract type

full-time

Henkel operates worldwide with leading brands and technologies in two exciting business areas: Consumer Brands (Laundry & Home Care and Beauty Care) and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

Your role

Dealing with customer's queries, daily communicate with stakeholders as other departments as SSC Accounts receivables,SSC Customer master data
Customer services support
Handling customers complaints mostly received by internal CCT tool, processing cases in internal FSCM tool
Creating reports for local countries for stuck deliveries and invoices, and reports of deductions pending for processing from local country
Daily communication with Local countries to support them in the customer service activities

Your skills

Reliable person who is willing to learn solution process of customer queries for local customer services department.
Person with strong personal profile as stress resistant, quick learner, hard working person with ability to adapt in the stable team of 6 people
Multitasking person to cover also back up structure in the team and support other businesses when needed
English language on B2-C1 level

Benefits we offer

13th salary
Performance-based bonus up to 110%
Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
Extra contribution to lunch vouchers
Cafeteria benefit system
Henkel Shop
Henkel Kindergarten
Life insurance
Health care package
Relocation bonus
5 sick days per year
Home Office
Extra paid days off for special life events

ID: 3450153 Dátum zverejnenia: 16.4.2019 lokalita: Bratislava Pozícia: Administrative Worker, Official, Billing Clerk, Billing Specialist, Financial Analyst Spoločnosť: Henkel Slovensko, spol. s r.o. Základná zložka mzdy (brutto) a ďalšie odmeny: 1.060 EUR gross. Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.