Customer Operations Management Specialist with Spanish and English language (m/f)

Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

In our Shared Service Center in Bratislava, Order to Cash (OTC) department, we support Sales and Customer Services in Western Europe for all Henkel divisions. We are responsible for one part of customer s account management including processing customer requests,complaints , invoicing, credit and debit note management. Become a member of our team and take your part in building up your professional career in area of OTC! We offer you an exciting and a dynamic job, with many interesting challenges and every day work in an international environment.

What we offer

  • Execution of customer account management
  • Daily communication (via phone or email) in Spanish/English language with local and global teams
  • Overview of customer accounts – credit and debit notes management
  • Pricing and logistic discrepancies investigation
  • Reporting, invoicing, billing
  • Supporting requests of customers, local partners and other departments
  • Participating in various projects and proposing process improvements


Who we are looking for

  • Secondary education/university with focus on finance is an advantage
  • Upper-intermediate level of Spanish language and at least an intermediate level of English language is required
  • Customer orientation, sense of accountability, flexibility
  • Proactive approach, able to work in a dynamic work environment
  • Organizational and analytical skills
  • Team player with a can-do attitude


Benefits we offer

  • 13th salary
  • Performance-based bonus up to 110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Extra contribution to lunch vouchers
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life insurance
  • Health care package
  • Relocation bonus
  • 5 sick days per year
  • Home Office
  • Extra paid days off for special life events



In case of interest, do not hesitate to send us your Curriculum Vitae in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Discover our winning culture: www.henkel.com/career
ID: 2796571   Dátum zverejnenia: 14.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   1.060 EUR gross. Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.