IT Hardware Engineer

Hemmersbach Czech S.r.o

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are currently recruiting for IT Bar Engineers to work on our client’s site in Bratislava. A successful Engineer will be experienced in working in a ticket environment, performing against SLA’s whilst providing the highest level of customer service within the follow requirements :

Key Role Activities

• Provide 2nd end user computing support for hardware and software related issues
• Able to work under pressure
• Flexible and able to adapt to changing priorities
• Strong service and customer ethic
• Conscientious and motivated
• Handover customer to responsible engineer and check-in that resolution is on track
• Ensure all data and knowledge is captured
• Act as first point of contact for all customers
• Own the customers experience throughout their visit from entry to exit (ensuring this experience is positive)
• Triage the customers issue, question or request and identify the correct engineer for the resolution
• Manage peak periods through queue management and call back scheduling
• Authorise all spares and new equipment requests
• Set expectations with customers on extended sessions and where a My IT Remedy request may be required
• Deal with customer dissatisfaction on the bar and follow-up with customers when feedback is lower than average
• Maintain a positive team on the bar through interaction with the engineers

Employee perks, benefits

Your Benefits


• Stable, independent work in an international, flexible and open company,
• Interesting international projects and possibility of being part of a worldwide Team
• Welcoming and friendly work environment within young team
• Direct communication and flat structure
• Great opportunities for both professional and personal development
• Buddy programme
• Space for your own ideas
• Company car

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

IT

Language skills

English - Advanced (C1)

Driving licence

B

Personality requirements and skills

Key Skills & Experience

• Experience in customer facing roles
• Problem solving mentality
• Ability to self-motivate in a SLA driven environment
• Excellent communication skills
• Must be able to work within a team environment
• Min 1 years IT experience
• Min 1 years Deskside Support experience
• Experience of delivering VIP IT support
• Good knowledge of IT Infrastructure, IT Operations, & IT Processes
• Good English written and spoken as well as local languages

Advertiser

Brief description of the company

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Company address

Hemmersbach Slovakia
Suché mýto 1
811 03 Bratislava
https://www.hemmersbach.com

Contact

ID: 3477081   Dátum zverejnenia: 30.11.2018