Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
IT Hardware Engineer
Hemmersbach Czech s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
We are currently recruiting for IT Bar Engineers to work on our client’s site in Bratislava. A successful Engineer will be experienced in working in a ticket environment, performing against SLA’s whilst providing the highest level of customer service within the follow requirements :
Key Role Activities
• Provide 2nd end user computing support for hardware and software related issues
• Able to work under pressure
• Flexible and able to adapt to changing priorities
• Strong service and customer ethic
• Conscientious and motivated
• Handover customer to responsible engineer and check-in that resolution is on track
• Ensure all data and knowledge is captured
• Act as first point of contact for all customers
• Own the customers experience throughout their visit from entry to exit (ensuring this experience is positive)
• Triage the customers issue, question or request and identify the correct engineer for the resolution
• Manage peak periods through queue management and call back scheduling
• Authorise all spares and new equipment requests
• Set expectations with customers on extended sessions and where a My IT Remedy request may be required
• Deal with customer dissatisfaction on the bar and follow-up with customers when feedback is lower than average
• Maintain a positive team on the bar through interaction with the engineers
Key Role Activities
• Provide 2nd end user computing support for hardware and software related issues
• Able to work under pressure
• Flexible and able to adapt to changing priorities
• Strong service and customer ethic
• Conscientious and motivated
• Handover customer to responsible engineer and check-in that resolution is on track
• Ensure all data and knowledge is captured
• Act as first point of contact for all customers
• Own the customers experience throughout their visit from entry to exit (ensuring this experience is positive)
• Triage the customers issue, question or request and identify the correct engineer for the resolution
• Manage peak periods through queue management and call back scheduling
• Authorise all spares and new equipment requests
• Set expectations with customers on extended sessions and where a My IT Remedy request may be required
• Deal with customer dissatisfaction on the bar and follow-up with customers when feedback is lower than average
• Maintain a positive team on the bar through interaction with the engineers
Employee perks, benefits
Your Benefits
• Stable, independent work in an international, flexible and open company,
• Interesting international projects and possibility of being part of a worldwide Team
• Welcoming and friendly work environment within young team
• Direct communication and flat structure
• Great opportunities for both professional and personal development
• Buddy programme
• Space for your own ideas
• Company car
• Stable, independent work in an international, flexible and open company,
• Interesting international projects and possibility of being part of a worldwide Team
• Welcoming and friendly work environment within young team
• Direct communication and flat structure
• Great opportunities for both professional and personal development
• Buddy programme
• Space for your own ideas
• Company car
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
IT
Language skills
English - Advanced (C1)
Driving licence
B
Personality requirements and skills
Key Skills & Experience
• Experience in customer facing roles
• Problem solving mentality
• Ability to self-motivate in a SLA driven environment
• Excellent communication skills
• Must be able to work within a team environment
• Min 1 years IT experience
• Min 1 years Deskside Support experience
• Experience of delivering VIP IT support
• Good knowledge of IT Infrastructure, IT Operations, & IT Processes
• Good English written and spoken as well as local languages
• Experience in customer facing roles
• Problem solving mentality
• Ability to self-motivate in a SLA driven environment
• Excellent communication skills
• Must be able to work within a team environment
• Min 1 years IT experience
• Min 1 years Deskside Support experience
• Experience of delivering VIP IT support
• Good knowledge of IT Infrastructure, IT Operations, & IT Processes
• Good English written and spoken as well as local languages
Advertiser
Brief description of the company
Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
ID: 3477081
Dátum zverejnenia: 30.11.2018
2018-11-30
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Hemmersbach Czech s.r.o.